Customer Information

The customers, who are directly involved with the claims managed by the new servicer company, remain customers of Piraeus Bank.

All involved customers receive a personal notification from the Bank, the special purpose company and the servicer company in accordance with the law on the protection of borrowers' personal data.

Additionally, a relevant announcement was published at the end of September 2019.

Which customer claims does the new servicer company manage?

The new servicer company manages a portfolio of loans or other claims to borrowers whose debts or part of their debts have become overdue and / or have been denounced or restructured.

Will the transfer of management of their claims to the new servicer, change customer obligations towards PΒ?

All customer obligations, as well as customer rights, remain unchanged. All banking transactions with Piraeus Bank will continue to be serviced through Piraeus Bank's multichannel network.

Will the loan and deposit accounts be managed by the servicer company?

All loan and deposit accounts held by customers will continue to be managed by Piraeus Bank.

Phone Service

210 32 88 000

For all services:
Monday- Friday 8:00 – 18:00,
excluding holidays

For security issues that require immediate handling, you can contact us 24/7.

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Strategic partnership between Piraeus Bank and Intrum