Dynamic Currency Conversion - DCC
Serve your customers who curry out transactions in currency other than euro (€).
Questions and answers
What is the Currency Conversion Service?
- The Currency Conversion Service is a service through which Visa, MasterCard, and Maestro cardholders with currencies other than euro (€) can perform their transactions at your business terminals in euro (€) or in their own currency. DCC offers your customers the option to view and compare the amount that will be charged to their card in their own currency compared to euro (€) at the same time.
How does the service work?
The terminal owned by the business has the necessary technology integrated to recognize cards issued in alternative currencies to the euro (€).
The steps followed for using the service by both the customer and the business are simple.- The merchant places the card in the wired or wireless POS terminal.
- Then, they enter the amount of the charge.
- The message "DCC Offer Acceptance" automatically appears on the terminal screen.
- The customer is informed about the amount in euros and the corresponding amount in their chosen currency.
- Next, the customer chooses whether to complete the transaction using DCC (Yes/No).
- The transaction is completed.
What is the benefit for the business?
- Refund of commissions
Transactions completed in a foreign currency using the DCC service provide the business with additional income. Through the refund of commissions that the business has paid for its card transactions, as a percentage of the DCC transactions amount. - Free activation and use of the service
Activating the DCC service does not incur any additional costs for the business, which enjoys additional income. - Increase in sales and customer satisfaction
The majority of customers who transact in currencies other than the euro are aware of the possibilities and convenience of DCC and prefer businesses that have the flexibility to pay in their chosen currency. The use of the DCC service contributes to better customer service and experience as customers do not need to calculate the current exchange rate themselves. - Reduction of transaction dispute risk
Customers, using the DCC service, know the exact amount they will pay at the time of the transaction. On the other hand, in cases where the transaction is completed in euros (€), the customer learns the cost of the transaction when they receive their card statement, where they can see the corresponding conversion.
- Refund of commissions
What is the benefit for the customer?
- They know the real cost at the time of the transaction
The customer does not need to calculate what the transaction will cost them or have knowledge of the exchange rate. At the time of the transaction, the customer knows the amount in euros, the base price for the conversion, as well as the commission that will be charged, and the exact amount they will pay in their own currency. - They do not need to exchange currency
The customer does not need to have currency available as they can always use their card and complete transactions in their preferred currency.
- They know the real cost at the time of the transaction
Do I need a foreign exchange account to use the service?
- No, the merchant is not required to have a foreign exchange account to use the service. All transactions, whether in euros (€) or another currency, are credited to the commercial account in euros (€).
If I activate DCC, do I have to use it for every transaction with a foreign card?
- The customer is the one who will decide in which currency to complete their transaction. The business informs the customer of the available options. From the merchant's perspective, it is not mandatory to use the service.
Does the DCC service work for contactless transactions as well?
- No, the service only works for transactions that are made by inserting the card into POS terminals (CHIP & PIN transactions).
I have a Cardlink terminal, can I activate the service?
- The DCC service can only be activated on wired or wireless terminals directly provided by epay.
Are there any limitations on currencies/countries?
- The service is automatically activated for all Visa, MasterCard, and Maestro cards, whether credit, debit, or prepaid, regardless of the country of issue, with any currency except for the euro (€).
Ready to take the next step?
A dedicated consultant will be available to support you through all steps of the process.
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