Accessibility

We recognize how important it is to offer services that are accessible to all users. That's why we are constantly striving to find new solutions making your life easier. We design and adopt innovative technological applications that support equal access for people with disabilities and offer everyone innovative services in an appropriately designed and safe environment. Services for our clients with disabilities:

People with visual impairment 

Piraeus Bank's services are constantly upgraded and harmonized with the accessibility services offered by modern mobile phones, allowing easier navigation in the Piraeus app and the remote acquisition of our bank's products. Now, customers with visual disabilities, by activating the voice guidance service of their smartphone, can carry out their daily transactions safely and autonomously and acquire Piraeus Bank products via the Piraeus e-banking. Services for our visually impaired customers include:

• Simplify the transaction process. No representation and signature of witnesses is required, as long as customers have an active SMS alerts package on their mobile phone, which is provided free of charge, in order to be informed immediately about the transaction to confirm its correctness.
• Guidance of the customer by the service manager throughout his/her stay in the store, if he/she wishes.
• Cash transactions through the "Remote Cashier" service in stores equipped with a VTS (Virtual Teller Station) machine, using the auxiliary signage on the machine in Braille.
• Ability to navigate and train in Piraeus e-banking using voice support.
• Registration in Piraeus e-banking without the need to sign contracts manually.
• Voice guidance function for specific transactions (withdrawal from main account, PIN change).
• For easier identification of the card, the letters “D” or “C” are shown for Debit and Credit card respectively. Our goal is to include as many cards as possible with braille for the convenience of all our customers. See details: Debit and Credit cards with braille.

People with hearing impairment

Piraeus Bank offers deaf and hard of hearing people important services that facilitate their daily transactions and allow easy access to banking services.

• Obtaining an account, debit card and codes in Piraeus e-banking in less than 15 minutes through the Digital Onboarding service, the process is simple and is carried out through a video call with a trained employee in the greek sign language.
• Cashier transactions with the “Remote Teller” service which is available at the branches that are equipped with the VTS (Virtual Teller Station) machine. The remote tellers are trained in the basic principles of Greek Sign Language.
• In the e-branches and in the new type of branches of the bank, deaf and hard of hearing customers are informed about the available machines and the services provided through the interactive map with touch screen.
• Service through Piraeus e-banking virtual assistant, available 24 hours a day, providing immediate answers to basic questions and can assist in the execution of any transaction carried out via the Piraeus e-banking.

People with a mobility disability

The accessibility framework for people with mobility difficulties in the branches is an area that Piraeus Bank places great emphasis on. For customers with mobility disabilities, people with temporary disabilities and other handicapped persons (pregnant women, infants in a pram, small children, elderly people, etc.) most of our branches are either fully accessible or have a lift or ramp (portable or fixed). Services for our customers with mobility problems include:

• Obtaining an account, debit card and codes in Piraeus e-banking in less than 15 minutes through the Digital Onboarding service, the process is simple and is carried out through a video call with a trained employee in the greek sign language.
• Remote digital signing of documents and/or contracts via Remote Signing without the need to visit a branch, as the process is completed via Piraeus e-banking.
• Service at the height of the wheelchair with the "Remote Teller" service, in shops equipped with a VTS (Virtual Teller Station).
• Plenty of space to move around comfortably inside the branch.
• Guidance of the customer by a service manager throughout his/her stay in the store, if he/she wishes.

People with mental disabilities

Another area in which Piraeus Bank has decided to invest is the personalized service for customers with some form of mental disability. In the new type of branches for our customers with intellectual disability has been provided:

• Priority service. 
• Use of the meeting room, so that customers are in an environment free from external stimuli.
• Training of service staff on information, awareness and management strategies for people with ASD and/or intellectual disability.

Accessibility on the site

Our site complies with the AA level of the WCAG specifications.

Where possible we follow the specifications provided by the W3C and WAI (Web Accessibility Initiative) and the advice of people with screen reader experience. Designing with a single principle of universal design (Design for All) we offer a legible website, using specific color combinations and a clean font with a distinct size.

• Shortcut function. We added shortcuts at the top of our pages so that the user can bypass the menus. There is also a shortcut for the search field, as well as for the accessibility principles of our website.
• Navigation via Heading. The structure of the website is designed so that the reader can use the screen shortcuts to navigate from heading to heading.
• Use of images. All images are combined with text for easy reading using a screen reader.
• The links go where they should, we don't use "click here".
• The combinations of colors we use help to achieve the most satisfying -to the eye- contrasts (there is the possibility to choose between 2 other colors).
• Ability to change the font size without affecting the page format.

Useful Links