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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
    Once the application is approved, you sign the contract documents with an approved electronic signature
    The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

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Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
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Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Digital Onboarding Service

Start your banking relationship with us using your mobile phone.

Bank account, debit card and Piraeus e-banking, wherever you are.

Bank account, debit card and Piraeus e-banking, wherever you are

By following a few simple steps, you can get a deposit account for your daily needs, a Piraeus Debit card for your transactions and access to Piraeus e-banking to use our digital channels every day, without visiting a branch with ease and security from the comfort of your home.

Without visiting the branch

Without visiting the branch

With Piraeus Bank's new service, Digital Onboarding for individuals, you can easily and quickly start your banking relationship with us from your mobile phone.

Once you have completed your registration in the Piraeus app, you can get: 

  • Deposit account
  • Piraeus Bank debit card for your daily transactions.

Your bank, always with you

  • Piraeus app
  • Piraeus e-banking
  • Piraeus phone banking
  • Branches & ATMs
piraeus app
e-banking
Piraeus phone banking
ATM Map

The Piraeus app is here!

The Piraeus app is now available, specially designed for you and we welcome you to our leading-edge world of digital banking.

It is available in the App Store, Google Play Store or AppGallery and ready to download.

 

  • On the dashboard page of the app, you can view your overall bank status
  • You gain time, as now, you can easily initiate a transaction
App StoreGoogle PlayHuawei AppGallery

Piraeus Bank's e-banking service

Using Piraeus e-banking you can carry out your transactions 24/7 hours a day, in a convenient way from the comfort of your desktop wherever you are.

 

  • Better control of your finances
  • Create your savings goals
  • Track your expenses
  • View useful information through short messages on your homepage

 

Learn more

Environmentally-friendly phone banking

Carry out fast and secure banking transactions conveniently through Piraeus phone banking.

 

  • Transactions 24/7
  • Securely monitor your portfolio
  • Lower fees
  • Reduction of the environmental footprint

 

Learn more

Piraeus Bank branch and ATM

The Piraeus Bank network covers all of Greece. Additionally, ATMs provide secure customer service 24/7:

 

  • Presence across Greece
  • Conduct your day-to day banking transactions
  • Debit and credit cards are accepted from all banks

 

Find out the branches and ATMs

Who can use the service

Who can use the service

  • Individuals
  • From 18 years old and over
  • Greek nationals
  • With Identity Card
  • Owners of TAXISnet codes, with updated information to the EMEp (National Register of Citizens Communication)
Advantages of the service:

Advantages of the service:

  • The process is completed from your mobile phone wherever you are
  • It only takes 15 minutes
  • You are not required to upload any ID or or DEKO account (public utility bill) for your identification
  • Your identification is done through a video call with a bank representative
  • It also supports sign language

Questions and answers

  • General
  • Digital onboarding

What requirements do I have to meet to open an account for the first time?

To be able to open an account for the first time you must:

  • be an individual
  • be 18 years old or above
  • be a permanent resident and taxed exclusively in Greece
  • show your Greek Identity Card with Latin characters for identification during the video call
  • you must not already be a Piraeus Bank customer

Is there a fee to register online as a new customer of Bank Piraeus?

No, the service is free of charge.

How do I install the Piraeus app on my mobile phone?

You can download the Piraeus app on your mobile from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) depending on your device.

What deposit account can I get?

Within the app you can open:

How will I receive my card?

The issued debit card will be sent to the home address you provided during the process. Your PIN will also be sent to the same address by separate registered mail.

What is the EMEp? Where can I find more information?

The National Register of Citizens Communications (E.M.Ep.) is the management information system of the central base for the unique registration of Individuals’ contact details. You can find it on gov.gr (ΕΜΕπ) (howto.gov.gr)

What documents do I need to become a customer through Digital Onboarding?

You only need to have your TAXISnet codes and updated information in the National Register of Citizens Communication/ EMEp (notify.gov.gr)

Can I open an account if my e-Gov professional details are blank?

Yes, but you must state your activity (e.g., student, household, unemployed, earner).

Can I start my banking relationship via eGOV-KYC regardless of my profession?

Yes, as long as you can be identified via eGOV-KYC.

Can I open an account if I am not liable for a tax declaration?

Yes, but you will need to complete the relevant declaration of responsibility (after the procedure) stating the reason why you are not liable. Submit it, as soon as possible, in a Piraeus Bank branches or online via Piraeus e-banking.

What happens if my registration process is interrupted?

If the process is interrupted at any point, you can restart the process within 12 hours. Your progress is saved and you pick up where you left off. After 12 hours, you can start the process again from the beginning.

Why can't I continue after e-Gov authentication?

Possible reasons that may prevent you from continuing are:

  • you are underage
  • you have a residential address outside Greece
  • indications appear that you are not taxed exclusively in Greece
  • you are already a Piraeus Bank customer
  • your e-Gov details are invalid or incomplete

I enter the one-time password (OTP) and it is not accepted. Why might this be?

The maximum 2 minutes "lifetime" of the OTP has been exceeded. In this case you will have to click resend to continue.

If I encounter a problem during the process, who should I contact?

For any problem, questions or clarifications, please contact the Piraeus Bank service department at +30 21 0 328 8000.

What happens if during the video call with the bank representative, the call is interrupted by a random factor?

In this case, you will have to start the process from the beginning.

What are the available hours to video call with a representative?

A representative will be available to assist you:

  • Monday - Friday: 8.00 a.m. - 8.30 p.m.
  • Saturday: 10.00 a.m. - 3.30 p.m.

Is it possible to service A.M.E.A. (customers with disabilities)?

There is the possibility to serve people with hearing impairments, as the Piraeus Bank representative in the video call is sign language trained.

Why is the video call step mandatory?

The video call is necessary, according to the respective regulatory instructions for remote electronic identification, aiming to open an account from the mobile phone.

Can I help a familiar person with the video call?

If two people appear in the video call (e.g. grandchild/grandparent - child/parent) if it is not clear for the identified person that he has legal capacity (e.g. lack of sanity/ difficulty in communication/ reduced perception) then the identification cannot be continued. If the second person does not interfere with the answers of the person to be identified and assists in the process, the identification continues normally.