Personal Data Validation

Updating Individual Customers’ Data and Documents

Banks are required to obtain and maintain customers’ information with reliable documentary evidence. The information to be updated is as follows: identity, income & taxation, place of residence, customer contact details and professional activity.

How to update your information

You can choose one of the following ways to update your information:

A) Through Piraeus e-banking, with data transfer from eGov-KYC of the Single Digital Portal of Public Administration gov.gr

In order to update by transmitting your data from eGov, you need to have active TAXISnet codes. The steps to follow are:

• Log in to Piraeus e-banking with your credentials.
• You are redirected to the Kyc.gov.gr website.
• Enter your personal TAXISnet codes.
• View your available data and consent to it being transmitted to the bank without the need to attach any documents certifying this data.

B) Through Piraeus e-banking, by uploading all necessary documents

In case that you don’t have Taxisnet credentials or cannot remember them, you can choose to submit the required documents electronically to update your personal details. Find below the details and the corresponding supporting documents required for each case. The documents must be recent and valid (for those with an expiration date). If you do not possess one of the listed documents, you can complete the update process through our branch network. Please visit your nearest branch to learn more about the specific documents required for each case.

1. Identification Details
Identification details are updated only if they are already registered with the Bank. Identification details cannot be updated in cases where a new entry or modification of the detail is required.

• National Identity Card
  
• Passport (including the Special Travel Document)
  
• EU Citizen Identity Card
  
• Armed Forces or Security Services ID
  
• Special Identity Card for Expatriates
  
• Residence Permit (Uniform Format)
• Special Asylum Seeker Card
• Proof of Application Submission for a Residence Permit
  

2. Tax Identification Number and Financial Details

• Latest Income Tax Return Assessment (Tax Certificate)
  
• Latest ENFIA (Property Tax Assessment)
  
• Tax Clearance Certificate
  
• Proof of Tax Identification Number Assignment
  
• Solemn Declaration of Non-Obligation to Submit a Tax Return (Financial Details)
  

3. Residential Address

• Latest Income Tax Return Assessment (Tax Certificate)
  
• Recent Utility Bill (electricity, gas, or water)
  
• Proof of Lease Information (Rental Agreement)
  
• Telecommunications Provider Bill (home or mobile in GR)
  

4. Contact Phone Number

• Telecommunications Provider Bill (home or mobile in GR)
  
•  Provider or Authorized Representative Certification (home or mobile in GR)
  

5. Occupation and Work Address*

• Copy of Latest Payslip (for employees)
• Employer Certification (for employees)
• Certificate of Business Start (for freelancers or farmers)
• Pension Statement (for retirees)
• Student ID (for students)
• Social Security Clearance Certificate (for freelancers or farmers)
• Printout from the myAADE Digital Portal Registry (for Sole Proprietorships)
• Proof of Lease Information (Business Property Rental Agreement)

*Note: If you do not belong to any of the above categories, the update of your occupation and work address can only be completed through our branch network. Please visit your nearest branch to learn more about the specific documents required for each case.

C). By visiting one of Piraeus Bank branches with the necessary supporting documents.

You will need to book an appointment at the branch and have the relevant documents with you. 

Data and supporting documents per case

1. Identification details

For Greek citizens:

• Identity Card or
• Valid passport or
• Law Enforcement and Armed Forces personnel identity card

For European Union (EU) citizens:

• Valid passport or
• EU Country Identity (bilingual, in Latin characters)

For non-EU citizens:

• Valid passport or
• Foreigner's Identity Card (issued by Hellenic Police) or
• Special ID Card for persons of ethnic Greek descent (issued by Hellenic Police) and
• Residence permit (in case you live permanently in Greece)

2. Tax/ Income Data (VAT Registration Number & Income)

• Recent Administrative Tax Assessment Certificate (income tax slip) for Greek citizens or citizens of OECD countries
• Certificate of no obligation to submit a tax return (presented in order to certify customers’ income, not applicable to certify VAT registration number) or
• Tax Residency Certificate (presented by EU citizens or citizens of OECD countries in order to certify the VAT registration number)

3. Other data

Current home address

• Recent utility bill or telecommunications bill or landline bill (for foreign citizens) or
• Home premises lease contract, filed to a tax office or Certificate of residence by the public authority of the country of residence (for foreign citizens)

Telephone number

• Recent telecommunications or mobile phone bill or
• Certification of a mobile telephony operator or mobile telephony representative or
• Mobile operator contract

Profession and current business address

• Employer’s certificate or
• Copy of latest salary statement or
• Valid professional Identity Card (issued by a professional association in the form of Legal Entity under Public Law) or
• Certificate of profession
• Social Insurance Institution Receipt or
• Business premises lease contract, filed to a tax office

Notes:

1. Individual customers include freelancers and Individual enterprises

2. Documents presented to certify customers’ information, except the Identification Card, must have a recent release date, as follows:

• the Administrative Tax Assessment Certificate and the Certificate of no obligation to submit a tax return, the current tax/financial year
• documents such as utility bills, the date of issue should be within the last six months
• other documents, as appropriate
• documents having an expiry date are valid until expiration

3. For foreign residents, the certification documents must be translated in Greek or English and certified by the Greek Embassy or the Greek Consulate or notary public of the respective country or by an official Greek Public Authority.

Updating Legal Persons customer details

Credit Institutions operating in Greece, are required to keep and periodically verify, on the basis of reliable documentary evidence, the customers' identity and income details. The identity of Legal Persons of any form (companies, associations, organizations, institutions, etc.), domestic and foreign, shall be certified by producing the appropriate legal and tax documentation, in order to ascertain:

• the Legal Person's company name
• the registered head office
• the purpose
• the manner of representation
• the share capital composition

Simultaneously, it is also required to fully certify and verify the identity of any Individuals, who are associated to the Legal Person,
such as:

• the legal representatives and
• the shareholders or beneficial owners, as indicated either by the legitimization documents or by the respective statement of the company's legal representative, when such a declaration is required under the applicable procedures

The required supporting documents to certify and verify the identity of any Individuals, associated to the Legal Person can be found here.

Note: As regards the aforementioned Individuals, it is not required to certify their income by means of an income tax slip, it might be however necessary to state and verify their tax residence.


More information can be found in the brochure "Have you introduced yourself?" of the Hellenic Bank Association (available in Greek).