Support for urgent matters
We are at your disposal 24/7 to solve any urgent problem that has arisen.
We are at your side at any time of the day, so you can feel confident even in unpredictable situations.
What has happened?
I lost/my card was stolen
- Call us immediately at +30 210 32 88 000 from Greece or abroad to report the theft or loss of your card.
In case you wish to temporarily suspend/block your card you can do so directly via the Piraeus e-banking.
The ATM is not releasing my card
- In case the ATM holds the card or you experience any problem during the transaction, please contact Piraeus Bank at +30 210 32 88 000.
Temporary card deactivation
If you wish to temporarily suspend the use of your card, you can do so by selecting "Cards" from the Piraeus e-banking menu, then the card you wish to temporarily deactivate (credit, debit or prepaid) and from the relevant services that appear on the right side of the screen, select the option Τemporary Block of Card Usage/Unblock of Card Usage.
Similarly, via the Piraeus app you can select the card you want to deactivate and then tap "Lock" .The deactivation of your card is complete.
Note: This feature does not apply to the WEBUY card.
I found a suspicious transaction on my card
If you notice any transaction that you have not made, please inform Piraeus Bank immediately at +30 210 32 88 000.
If you think someone has phished your Password (PIN), change it immediately. Log in to Piraeus e-banking and change this item in your "Profile". In addition, inform us immediately by calling +30 210 32 88 000.
If you wish to temporary block the usage of your card, log in to Piraeus e-banking and from the menu you select Cards --> My Credit Cards/My Debit Cards/ My Prepaid Cards and then from the related services at the right side of the screen you select Τemporary Block of Card Usage/Unblock of Card Usage.
Similarly, via the Piraeus app you can select the card you want to deactivate and then tap "Block" .The deactivation of your card is complete.Note: This feature does not apply to the WEBUY card.
Ι got locked out, but I remember my Piraeus e-banking security codes
- If you know your username and password but you have entered them up to three times incorrectly and you have been locked out, press here to regain your access.
I forgot / blocked my Piraeus e-banking password
- If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.
In any case, password reissuance continues to be provided through the bank's branch network.
I forgot my password on Piraeus phone banking
If you get your Personal Security Code (password) wrong 3 times, for your own safety the system locks your security codes and prohibits access to the Piraeus phone banking service.
To unlock your security codes, your details must be authenticated. Call the Piraeus e-banking service center:- from a landline or mobile phone within Greece at 210 32 88 000
- from abroad at +30 210 32 88000
I forgot my Piraeus e-banking username
- If you don't remember your username, you can retrieve it by clicking here.
Alternatively, you can call the telephone service at +30 210 32 88 000.
I entered the wrong PIN at the ATM and my debit card was deactivated
- If you enter your Personal Identification Number (PIN) incorrectly 4 times at the ATM, for your safety the system will automatically deactivate your card.
To activate your card with new access codes, you must authenticate your details by calling +30 210 32 88 000.
Submit a complaint
Do you want to make a complaint? Follow the steps to submit a complaint form.