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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Piraeus Personal Banking Debit

The card for your daily transactions.
Personal card
The Piraeus Personal Banking Debit card is specially designed for Piraeus Bank Personal Banking customers. For cash withdrawals and deposits from ATMs, purchases instead of cash, payments and transfers by debiting your account and other transactions.

Benefits

  • Online issuance and management via Piraeus e-banking & Piraeus app
  • Immediate issuance in all branches
  • Υellow Rewards Program
  • Ability to convert transactions into installments

Questions and answers

How do I get a debit card?

At any Piraeus Bank branch you request a debit card and receive it in a few minutes, together with the PIN and you can use it immediately for all your transactions. Alternatively, through Piraeus e-banking or Piraeus app you can issue a debit card without having to visit a bank branch, easily and quickly.

Prerequisites:

  • To obtain a Piraeus Bank debit card, you must have a bank account.
  • If you want to access it via Piraeus e-banking or Piraeus app, you must be a registered user.

Piraeus Personal Banking Visa Debit terms & conditions here.

If you are a customer of Piraeus Bank, it is possible that the identification documents you have submitted to us may be missing or not valid due to their age. In this case, you will have to provide us with the necessary documents in order for us to update them.

How can I set/change my PIN via Piraeus e-banking & Piraeus app?

You can set or change your card PIN electronically, instantly and securely. After logging into Piraeus e-banking with your passwords or logging into the Piraeus app, select the debit card on which you want to set a new PIN. Once you have set the PIN of your card, you will need to make a transaction (balance inquiry, withdrawal) at any ATM in Greece or abroad in order to activate the new PIN.

How can I convert a transaction I made with my debit card via Piraeus e-banking & Piraeus app into installments?

From the menu select Cards > Debit Cards > select the card you want > Convert to Installments. From the available transactions, you select the one you want to convert into installments, the number of installments, you are informed about the conversion cost, you take note of the pre-contractual information, you are informed and accept the terms and follow the confirmation and completion steps. You are then informed immediately of the outcome of your application.

How can I activate my card?

Debit card activation via e-banking

  • from Piraeus e-banking select: Cards My Debit Cards and select the card to be activated
  • from the Piraeus app select the debit card to be activated from the section of Cards.

You then enter your card's CVV, set the card's PIN where required and proceed to strong customer authentication (SCA) to complete the transaction.

To use the new card, follow the instructions given on the card carrier, depending on the reason for issuing the card (e.g. new card issue, re-issue, renewal).

Debit card activation via ATM

  • Insert your card at the ATM and follow the steps you are asked to take (ask for a balance or withdraw).
  • Your card has been activated for all transactions.

 

Debit card activation via telephone service

Call 210 38 98 989 and follow the instructions provided by the automated Interactive Voice Response (IVR) system.

How can I manage my debit card via Piraeus e-banking & Piraeus app?

From the menu Cards > Debit Cards > select the card you wish to use and then from the Settings > Card Usage Management. You can manage ATM withdrawals, internet purchases, contactless purchases at POS in Greece and abroad. In addition, from the Edit card limits section you can change the daily limit for purchases and withdrawals of your card.

How can I collect expenses through electronic means of payments?

You can collect expenses by using Piraeus Bank credit, debit and prepaid cards as well as by making electronic payments through Piraeus e-banking, Piraeus app and Piraeus phone banking.

Reduce your tax

Earn by collecting yellows

Yellow

Make your daily transactions with Yellow Rewards Program participating cards as you always have, earn yellows and redeem them at the Program's Partners.

  • €1 transaction = 10 yellows at Premium Yellow Partners
  • €1 transaction = 5 yellows at Yellow Partners
  • €1 transaction = 1 yellow to other businesses
  • €10 transaction = 1 yellow to public sector payments

Valid for members of the Yellow Rewards Program. Learn more at yellow.piraeusbank.gr

Ready to take the next step?

We are at your disposal to support you in all steps of the process. 

 

Tip: Prepare by looking at the required conditions and documents you will need.

Product details
  • Features
  • Yellow Rewards Program  
Online issuance
Yes
Reward Program
Yellow
Card issuance
The Piraeus Personal Banking Debit card is issued free of charge.
Linking to accounts

You can link your Piraeus Personal Banking Debit card to one or more accounts and to your Piraeus Bank credit cards:

  • up to 4 current accounts, in euros
  • up to 4 savings accounts, in euros
Extra card

Possibility of issuing an additional card. Issuing costs: €6.

The costs of issuing an additional debit card refer to the issuing of a debit card alongside the existing debit card held by the customer.

Detailed information regarding the pricing policy is available in the bank’s interest rate-price bulletin (available only in Greek).

Card use

With the Piraeus Personal Banking Debit you can make:

  • Physical / electronic bill payments and purchases, with debit to your account
  • Transactions with digital wallets
  • Deposits, withdrawals and cash transfers at ATMs, from all accounts linked to your card, as well as to third party accounts
Online management

Through Piraeus e-banking & Piraeus app you can:

  • Activate your card
  • Set / Change your PIN
  • Monitor your card movements
  • Track your card movements
  • Change the transaction limits
  • Temporarily block and unblock the use of your card
  • Re-issue your card in case of loss, theft or damage
  • Activate / deactivate the use of your card (withdrawals from ATMs, internet purchases, contactless purchases at POS, POS purchases in Greece and abroad)
Daily transaction limits

You can change the transaction limits of your card via:

  • Piraeus e-banking & Piraeus app
  • the Telephone Service at +30 210 32 88 800
  • at any Piraeus Bank branch
Carbon footprint
Find out about the carbon footprint service for your debit card transactions and discover useful information on how to reduce it.
Earn by collecting yellows

Make your daily transactions with Yellow Rewards Program participating cards as you always have, earn yellows and redeem them at the Program's Partners.

Valid for members of the Yellow Rewards Program. Learn more at yellow.piraeusbank.gr

1. Banking transactions
Calculate what you earn by making your regular banking transactions.
BENEFIT FROM BANKING TRANSACTIONS
0
Sending and receiving remittances through the branch cashier
Outgoing remmitances/month
Incoming remittances by crediting an account/month
Remittances via Piraeus e-banking
Outgoing transfers via Winbank/month
Cheques
Processing fees for cheques issued by the customer (individuals)/year
Third-party cheques by debiting an account (within Greece)/year
Standing orders
DEI (Power Public Corporation) (via all channels)/year
EYDAP -Athens Water Supply and Sewerage Company (via all channels)/year
Payment orders
OAEE (via all channels)/year
Verified Tax Obligations (via account charge)
2. Banking products
BENEFIT FROM BANKING PRODUCTS
0
Credit Card Miles & More MasterCard Gold
Annual subscription
Credit Card Piraeus Visa Gold
Annual subscription
Prepaid card Piraeus Prepaid Reloadable Card
Issuance of cards (Maximum 3 per year)
Prepaid card recharges (maximum saving)
3. Other products and services
BENEFIT FROM OTHER PRODUCTS AND SERVICES
0
Mortgage loan for purchase, construction/renovation/repair purchase of land or property
Mortgage loan application (examination fee)
Personal loan for personal and consumer needs
Personal loan pre-approval costs floating/fixed interest rate
Open personal loan (amount for purchases and cash withdrawals with your debit card Visa Debit)
Open loan Personal application fees
Balance Transfer Program application fees
Consumer loan transfer to another Bank
Mutual Funds
Transaction Fees to M/F foreign UCITS/year
Piraeus e-banking subscription
Piraeus e-banking Connection fee
Below is an estimated annual economic benefit that you can enjoy as a customer of Piraeus Bank's Personal Banking.
BENEFIT FROM BANKING TRANSACTIONS
0

OVERALL BENEFIT

0

BENEFIT FROM BANKING TRANSACTIONS0 €
BENEFIT FROM BANKING PRODUCTS0 €
BENEFIT FROM OTHER PRODUCTS AND SERVICES0 €

More information

Relevant products

We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

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