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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Update your personal data

Update your details quickly and easily through Piraeus e-banking.

Banks are required to keep and periodically verify, on the basis of reliable documentary evidence, the customer's identity and income details.

If you have Greek Identity Card, the data you can update are:

  1. Identity certification
  2. Income (VAT number and incomes)
  3. Contact details (home address, communication address, contact number, e-mail)
  4. Profession (occupation and work address)

A prerequisite is the declaration of at least your mobile phone number to the National Communication Register (gov.gr), if you have not previously declared it.

 

You can update your information online by following the steps below:

1. Log in to Piraeus e-banking or Piraeus app.

2. From there, you are redirected to the Kyc.gov.gr website.

3. Enter your personal TAXISnet codes.

4. View your available data and consent to it being transmitted to the bank without the need to attach any documents to verify the data.

If you don't have TAXISnet codes or you can't remember them, you can submit online the documents required for updating specific data, except your identification details.

 

Read below the relevant documentation per case:

1. Residential address and telephone number

  • Recent telecommunications bill or mobile operator contract.

2. VAT Registration Number and Income

  • Recent Administrative Tax Assessment Certificate (income tax slip).

3. Profession and business address

  • Employer’s certificate or
  • Copy of latest salary statement (presented by employees) or
  • Social Insurance Institution Receipt (presented by retired persons) or
  • Certificate of profession (presented by freelancers)
  • Valid Unemployment OAED Card or Valid Unemployment OAED Certificate (for unemployed)

*If you are resident abroad, the documents should be translated into Greek or English and certified by the Greek Embassy or the Greek Consulate or the Notary Public of the country or by an official Greek Public Authority.

We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

Do you need help?