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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Piraeus Visa Debit

The easiest way to carry out your daily transactions.
Retail debit card

Piraeus Visa Debit is the debit card for all your transactions. It is linked to one or more of your Piraeus Bank deposit accounts and you can use it for purchases, cash withdrawals and deposits at ATMs, payments, money transfers and other transactions.

Benefits

  • Online issuance and management via Piraeus e-banking
  • Yellow Rewards Program
  • Debit an account to control expenses
  • Ability to convert transactions into installments

Questions and answers

How do I get a debit card?

At any Piraeus Bank branch you request a debit card and receive it in a few minutes, together with the PIN and you can use it immediately for all your transactions. Alternatively, through Piraeus e-banking or Piraeus app you can issue a debit card without having to visit a bank branch, easily and quickly.

Prerequisites:

  • To obtain a Piraeus Bank debit card, you must have a bank account.
  • If you want to get it through Piraeus e-banking or Piraeus app, you must be a registered user.

Piraeus Visa Debit terms & conditions here (available only in Greek).

If you are a customer of Piraeus Bank, it is possible that the identification documents you have submitted to us may be missing or not valid due to their age. In this case, you will have to provide us with the necessary documents in order for us to update them.

How can I set/change my PIN via Piraeus e-banking & Piraeus app?

You can set or change your card PIN electronically, instantly and securely. After logging into Piraeus e-banking with your passwords or logging into the Piraeus app, select the debit card on which you want to set a new PIN. Once you have set the PIN of your card, you will need to make a transaction (balance inquiry, withdrawal) at any ATM in Greece or abroad in order to activate the new PIN.

How can I convert a transaction I made with my debit card via Piraeus e-banking & Piraeus app into installments?

From the menu select Cards > Debit Cards > select the card you want > Convert to Installments. From the available transactions, you select the one you want to convert into installments, the number of installments, you are informed about the conversion cost, you take note of the pre-contractual information, you are informed and accept the terms and follow the confirmation and completion steps. You are then informed immediately of the outcome of your application.

How can I manage my debit card via Piraeus e-banking & Piraeus app?

From the menu Cards > Debit Cards > select the card you wish to use and then from the Settings > Card Usage Management. You can manage ATM withdrawals, internet purchases, contactless purchases at POS in Greece and abroad. In addition, from the Edit card limits section you can change the daily limit for purchases and withdrawals of your card.

How can I activate my card?

Debit card activation via e-banking

  • from Piraeus e-banking select: Cards My Debit Cards and select the card to be activated
  • from the Piraeus app select the debit card to be activated from the section of Cards.

You then enter your card's CVV, set the card's PIN where required and proceed to strong customer authentication (SCA) to complete the transaction.

To use the new card, follow the instructions given on the card carrier, depending on the reason for issuing the card (e.g. new card issue, re-issue, renewal).

Debit card activation via ATM

  • Insert your card at the ATM and follow the steps you are asked to take (ask for a balance or withdraw).
  • Your card has been activated for all transactions.

 

Debit card activation via telephone service

Call 210 38 98 989 and follow the instructions provided by the automated Interactive Voice Response (IVR) system.

How can I collect expenses through electronic means of payments?

You can collect expenses by using Piraeus Bank credit, debit and prepaid cards as well as by making electronic payments through Piraeus e-banking, Piraeus app and Piraeus phone banking.

Reduce your tax

Earn by collecting yellows

Yellow

Make your daily transactions with Yellow Rewards Program participating cards as you always have, earn yellows and redeem them at the Program's Partners.

Valid for members of the Yellow Rewards Program. Learn more at yellow.piraeusbank.gr

Ready to take the next step?

We are at your disposal to support you in all steps of the process. 

 

Tip: Prepare by looking at the required conditions and documents you will need.

Product details
  • Features
  • Yellow Rewards Program
Online issuance
Yes
Reward Program
Yellow
Annual fee
The Piraeus Visa Debit card is issued free of charge.
Linking to accounts

You can link the debit card to:

  • up to 4 current accounts, in euros
  • up to 4 savings accounts, in euros
Extra card

Possibility of issuing an additional card. Issuing costs: €6.

The costs of issuing an additional debit card refer to the issuing of a debit card alongside the existing debit card held by the customer.

Detailed information regarding the pricing policy is available in the bank’s interest rate-price bulletin (available only in Greek).

Card use

With the Piraeus Visa Debit card you can make:

  • Physical / electronic bill payments and purchases, with debit to your account
  • Transactions with digital wallets
  • Deposits, withdrawals and cash transfers at ATMs, from all accounts linked to your card, as well as to third party accounts
Online management

Through Piraeus e-banking & Piraeus app you can:

  • Activate your card
  • Set / Change your PIN
  • Monitor your card movements
  • Track your card movements
  • Change the transaction limits
  • Temporarily block and unblock the use of your card
  • Re-issue your card in case of loss, theft or damage
  • Activate / deactivate the use of your card (withdrawals from ATMs, internet purchases, contactless purchases at POS, POS purchases in Greece and abroad)
Daily transaction limits

You can change the transaction limits of your card via:

  • Piraeus e-banking & Piraeus app
  • the Telephone Service at +30 210 32 88 000
  • at any Piraeus Bank branch
Carbon footprint
Find out about the carbon footprint service for your debit card transactions and discover useful information on how to reduce it.
Earn by collecting yellows

Make your daily transactions with Yellow Rewards Program participating cards as you always have, earn yellows and redeem them at the Program's Partners.

Valid for members of the Yellow Rewards Program. Learn more at yellow.piraeusbank.gr

More information

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We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

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