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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Social Benefits Card

For beneficiaries of allowances, aids and benefits of the Public Employment Service (DYPA) and the Organisation of Welfare Benefits and Social Solidarity (OPEKA).

FEES

Free of charge

ACQUISITION

Automated issuance

USE

Purchases and cash withdrawals

A prepaid card with plastic, issued for the crediting of allowances, aids and benefits of the Public Employment Service (DYPA) and the Organisation of Welfare Benefits and Social Solidarity (OPEKA) to their beneficiaries. Ideal for transactions in physical and electronic shops (e-shops), and for telephone orders in specific businesses exclusively in Greece and in countries within the European Union, until the available balance of the card is exhausted.

Benefits

  • Free issuance and usage
  • Online card management 24/7
  • Free credit of allowances

Questions and answers

How do I get my Social Benefits Card?

The Social Benefits Card is issued for the crediting of benefits, allowances, and aids of the Public Employment Service (DYPA) and the Organisation of Welfare Benefits and Social Solidarity (OPEKA) to their beneficiaries. According to the legal framework,  benefits will be paid by crediting a special prepaid card issued by a Payment Service Provider (PSP), where the beneficiary maintains an active payment account (IBAN). 

  • The card is sent by post, deactivated, to the address indicated by the beneficiary when he/she applied for the benefit/allowance/aid and is accompanied by a letter with instructions for its activation. 
  • The card can be activated through the bank's ATM or through Piraeus e-banking, Piraeus app or by phone at +30 210 3288000 from Greece or abroad. 
  • The Personal Identification Number (PIN) of the card is sent to the same address by registered mail.

Can I have more than one Social Benefits Card?

Each beneficiary has only one prepaid card for the payment of all their social benefits that fall under the new payment method.

Does the Social Benefits Card have issuing and usage costs?

The Social Benefits Card does not have any costs for issuing or using the card.

Where can I use my Social Benefits Card?

The Social Benefits Card can be used for transactions in physical and online shops (e-shops) and for telephone orders in specific businesses (excluding gambling (excluding gambling and purchase of weapons) that carry the Visa brand, exclusively in Greece and in countries within the European Union, until the available balance is exhausted. Based on the specifications set by the legal framework, the possibility of cash withdrawal is given, up to 50% of the amount of each allowance, while no possibility of unload is provided. 

It is a prepaid card and has Chip & PIN Contactless plastic technology with contactless transaction facility and is loaded with the amount of benefit to which the holder is entitled, upon instruction from DYPA and OPEKA.

 

How does the Social Benefits Card work?

The transactions you make are paid immediately from the available balance. If the available balance is insufficient, the transaction is not executed.

 

How can I manage my card?

The management of your card, i.e. the monitoring of your transactions, the set/change PIN, block/unblock and its activation is easy, at any time of the day, from wherever you are:

  • online via Piraeus e-banking or from your mobile phone with the Piraeus app
  • via Piraeus phone banking, except for set/change PIN 
  • by phone at 210 3288000 for card activation, detailed card details, card transactions, set/change PIN.
  • via ATM for cash withdrawal up to 50% of the amount of each benefit, card activation, card details and transactions)
 

How can I collect expenses for the tax free amount, through electronic means of payments?

You can collect expenses by using Piraeus Bank credit, debit and prepaid cards as well as by making electronic payments through Piraeus e-banking, Piraeus app and Piraeus phone banking.

 

Reduce your tax

I am a beneficiary of the Minimum Guaranteed Income, and I already have a prepaid card. What happens in my case?

If you already have a prepaid KEA card, the benefit will be credited to the prepaid card you already hold.
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Ready to take the next step?

We are at your disposal to support you in all steps of the process. 

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Product details
  • Features
  • Social Benefits
Card Issuance and card usage fee
Free
Card issuance

The Social Benefits card is issued in the name of the beneficiaries on the basis of a relevant order of the respective institution (DYPA, OPEKA) to the Bank. The card is mailed as inactive, to the address that the beneficiary stated at his application to receive the allowance, accompanied by a letter with instructions for its activation.

Daily transaction limit
€10,000/day, if there is an available balance, you can use the Social Benefits card for transactions in physical and electronic shops (e-shops), and for telephone orders in specific businesses (excluding gambling and purchase of weapons) that carry the Visa brand exclusively in Greece and in countries within the European Union.
Reload fee

There is no possibility of reloading with the holder's own funds. The card is only credited with allowances and benefits of the Public Employment Service (DYPA) and the Organisation of Welfare Benefits and Social Solidarity (OPEKA). 

Detailed information regarding the pricing policy is available in the bank’s interest rate-price bulletin (available only in Greek).

 
Transactions

The card can be used 

  • for purchases / payments in physical and electronic shops (e-shops), digital wallet transactions and for telephone orders in specific businesses (excluding gambling and purchase of weapons), that carry the Visa brand exclusively in Greece and in countries within the European Union.
  • cash withdrawal, up to 50% of the amount of each benefit.
Manage

The management of your card, such as detailed data and card transactions, set/change PIN, block/unblock or card activation is easily carried out in real time, 24/7/365:

  • via into Piraeus e-banking, Piraeus app
  • via Piraeus phone banking (except for set/change PIN)
  • Call at 210 32 88 000 (for card activation, detailed data, card transactions & set/change PIN)
  • Via the use of ATMs (cash withdrawal, up to 50% of the amount of each benefit, card activation, card details and transactions). 

Social Benefits

The social benefits paid on the prepaid card are as follows:

  1. Minimum Income Support 
  2. Fostering allowance
  3. Birth allowance
  4. Child benefit (A21)
  5. Regular Unemployment Benefit
  6. Exclusive Nurses' Allowance
  7. Tour guide allowance
  8. Forest workers' allowance
  9. Removal-Cancellation of Work of skinners
  10. Special subsidy for skinners
  11. Special Supplementary Unemployment Benefit for loaders
  12. Long-term unemployed allowance
  13. Unemployment and Unemployed Persons' Allowance 
  14. Special allowance for vulnerable groups
  15. Special seasonal allowances
  16. Employment Allowance
  17. Special Maternity Protection Benefit
  18. Supplementary Maternity Benefit
  19. Parental leave allowance

More information

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