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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Prepaid Visa ΚΕΑ

For beneficiaries of the KEA (Social Solidarity Income) benefit on the order of the Ministry of Labour and Social Security.

ANNUAL FEE

Free of charge

DAILY LOAD LIMIT

€2,500

per day

RELOAD EXPENSES

1% of the amount

 (min: €1, max: €5)

REWARD PROGRAM

Does not participate

The Prepaid Visa KEA is issued on the order of the Ministry of Labour, Social Security and Social Solidarity for the crediting of the "Social Solidarity Income" benefit to its beneficiaries. You can use it to carry out transactions in physical and online shops, as well as for telephone orders at any business bearing the Visa brand in Greece and abroad, until the available balance is exhausted.

Benefits

  • Free issuance
  • Online card management and reload 24/7
  • Free credit of allowances

Questions and answers

How do I get my Prepaid Visa KEA?

The Prepaid Visa KEA card is issued in the name of the beneficiaries on the order of the Ministry of Labour and Social Security.

  • The card is sent by post, deactivated, to the address indicated by the beneficiary when applying for membership of the KEA program, accompanied by a letter with instructions on how to activate it.
  • The card can be activated through the bank's ATM or via Piraeus e-banking, Piraeus app or by phone at +30 210 3288000 from Greece or abroad.
  • The Personal Identification Number (PIN) of the card is sent to the same address by registered mail.

Can I hold more than one Prepaid Visa KEA?

Each beneficiary of the "Social Solidarity Income" benefit may have only one (1) special purpose prepaid card at the bank of his/her choice. Once he/she has chosen Piraeus Bank for the crediting of the specific benefit, he/she can only hold one (1) Prepaid Visa KEA.

Does it have a subscription?

No subscription. You can get it and reissue it for free.

Where can I use my Prepaid Visa KEA?

The Prepaid Visa KEA can be used for transactions in physical and online stores and for telephone orders in any business that bears the Visa brand in Greece and abroad, until the exhaustion of the available balance, while according to the specifications set by the Ministry, it is not possible to unload the available balance in a deposit account and withdraw cash through ATMs.

It is a reloadable prepaid card and features Contactless Chip & PIN plastic technology with contactless transactions and is loaded with the amount of benefit to which the holder is entitled upon instruction from the ministry.

How does Prepaid Visa KEA function?

The transactions you make are paid directly from its available balance. If the available balance is insufficient, the transaction is not executed.

How can I manage my card?

The management of your card, i.e. loading, monitoring of movements, PIN setting/changing, temporary interruption and activation of the card is easy, at any time of the day, from wherever you are:

  • online via Piraeus e-banking orfrom your mobile phone with the Piraeus app 
  • via Piraeus phone banking, except PIN set/change 
  • by phone at 210 3288000 for card activation, detailed card details, card transactions, PIN set/change
  • via ATM for card activation, detailed data, card transactions, card loading via debit card

How can I collect expenses through electronic means of payments?

You can collect expenses by using Piraeus Bank credit, debit and prepaid cards as well as by making electronic payments through Piraeus e-banking, Piraeus app and Piraeus phone banking.

Reduce your tax

Ready to take the next step?

We are at your disposal to support you in all steps of the process. 

 

Tip: Prepare by looking at the required conditions and documents you will need.

Product details
Annual fee
Free
Card issuance

The Prepaid Visa KEA card is issued in the name of the beneficiaries on the order of the Ministry of Labour, Social Security and Social Solidarity.

The card is mailed as inactive, to the address that the beneficiary stated at his application to receive the allowance, accompanied by a letter with instructions for its activation.

Daily transaction limit
€10,000/day, as long as there is an available balance, you can use the Prepaid Visa KEA for purchases and payments to any business.
Daily loading limit

Up to €2,500/day, in one or more transactions.

Reload fees

1% of the reload amount (min €1, max: €5)

Note: The charge is calculated on the amount of the Reload. Reloads up to €100 per day are provided free of charge.

Detailed information regarding the pricing policy is available in the bank’s interest rate-price bulletin (available only in Greek).

Transactions

With the Piraeus Prepaid Visa KEA card you can carry out:

  • Physical / electronic transactions
  • Transactions with digital wallets
Manage

It is easy to manage your card (load, monitor transactions, set/change PIN, block/unblock or card activation) in real time, 24/7/365:

  • Log into Piraeus e-banking, Piraeus app
  • Log into Piraeus phone banking (except for set/change PIN)
  • Call at 210 32 88 000 (for card balance enquiries, mini-statement, card activation & set/change PIN)
  • Use ATMs for card balance enquiries, mini-statement with the last 8 transactions of card, card activation and card load via debit card

More information

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We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

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