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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
    Once the application is approved, you sign the contract documents with an approved electronic signature
    The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Transaction split into installments with credit card

Alternative and flexible way of repayment in installments with your credit card.
Transaction split into installments is a new way of repayment that allows you to make purchases with your credit card and pay later in up to 12 interest-free installments. The service is offered for the payment of purchases and services worth more than €30 that you have made within the last 30 days. 

Benefits

  • Speed, convenience and safety
  • No need for supporting documents
  • Online information for all steps

Questions and answers

I am not registered with Piraeus e-banking. What should I do?

Your registration at Piraeus e-banking can be now fulfilled online, easily, with no more than 3 steps. Just click here and follow the instructions.

You will need:

  • your PIN
  • your debit card number 

to have with you the mobile phone you have registered with the bank

If you are not a customer of the bank, you can complete your registration to Piraeus e-banking online via the service Digital onboarding. The online registration is free of charge. Alternatively, you can register at a branch, with a fee such as defined in the Bank's Purchasing Invoice.

For which cards is the service offered?

For all the credit cards for private individuals of Piraeus Bank and the business credit card Piraeus Business Credit

I made a one-off transaction today. Can I convert it into installments?

Yes. The conversion can take place in both a cleared and an authorized transaction.

I do not see the transaction that I want to convert into installments, even though it meets all the conversion requirements. Why?

You will need to use the filters by selecting the credit card with which the transaction was made and then selecting the type of transaction. The available transactions are divided into:

  • "Current Transactions" (charged to the card and not yet shown on the copy of the monthly statement)
  • "Authorizations" (approved but not cleared)
  • "Last Statement Transactions" (shown on the copy of the last monthly bill of the card)

When is the conversion completed?

Your request will be completed within the next business day, with the value date being the date of the conversion request, if it is a cleared transaction. If the transaction has not cleared when you make the request, it will be completed within the next business day from the day it clears.

Is it possible later to cancel the conversion or change the number of installments?

No, there is no possibility.

Is there a charge for using the service?

The charge per installment is €0,30 except in the following cases which are offered free of charge:

  • fuel purchases for amounts greater than or equal to €300
  • payments that have been settled in a lump sum via the Piraeus e-banking, for:

- Natural gas bills

- Outstanding public debt

- Vehicle Taxes

- Special Fee for arbitrary buildings control, Single special arbitrary buildings fee

The commission is charged in full (X installments * €0,30 when the 1st installment is charged and is clearly shown on the copy of your monthly card bill. In any case, before you complete the conversion request, you will be informed of the conversion fee.

In which case do I incur interest?

If the monthly debit balance from the use of the card, as it appears in the monthly statement, is not paid in full and on time, it will be charged in full with interest according to the terms of the credit card provision agreement.

Is the payment amount on my card by standing order converted into installments?

Yes, the service is also offered for standing orders.

Is the cash withdrawal from my credit card converted into installments?

No, you cannot convert the amount of the cash withdrawal into installments.

Are my utility or insurance bill payments via my credit card converted into installments?

Yes, they are converted.

Can the transactions I have made with an additional credit card be converted into installments?

Yes. Transactions made with an additional credit card can be converted into installments by both the main cardholder and the addon cardholder. Please note that the addon cardholder cannot submit a conversion request for a transaction made with the primary card.

Are the amounts of the installments equal to each other?

As is the case when you select installments directly at the merchant, the last instalment may differ slightly from the others due to rounding. There is no extra charge, if you add up all the instalment amounts, the result is exactly equal to the amount of the one-off transaction.
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Ready to take the next step?

Facilitate your daily life by taking advantage of the online services we offer, without having to visit one of our stores.

 

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Product details
Activate the service
Online, via Piraeus e-banking & Piraeus app. You must be a registered user of Piraeus e-banking.
How do you convert the transaction to instalments?

Log in to the Piraeus app with your login details & select in sequence:

  • Credit card transactions or your credit card
  • The service Transaction Split into Installments
  • The transaction you want to convert into instalments (using the filters)
  • Number of monthly instalments
Terms of service
 Find out the detailed terms of the credit card service here (available only in Greek).

We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

Do you need help?