Useful tips for secure transactions for your business
Make your transactions online while staying safe and secure.
Access codes
1. Personal codes
Only authorized users have access to Piraeus Business e-banking. Each user's rights may be fully adjusted to your company's needs, with options for restricting rights and creating approval scenarios. Each user can access the service by entering two customer identification codes, different for each user, that only they know:
The first time you use Piraeus Business e-banking, for your own security, the system requires you to change your User ID and PIN. Every two or three months, or every time you ask for the codes to be reissued, the system automatically redirects you to the “Change PIN” screen. You can change you codes more often if you like.
Only authorized users have access to Piraeus Business e-banking. Each user's rights may be fully adjusted to your company's needs, with options for restricting rights and creating approval scenarios. Each user can access the service by entering two customer identification codes, different for each user, that only they know:
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- the login code of each user (User ID)
- the personal security code of each user (PIN)
The first time you use Piraeus Business e-banking, for your own security, the system requires you to change your User ID and PIN. Every two or three months, or every time you ask for the codes to be reissued, the system automatically redirects you to the “Change PIN” screen. You can change you codes more often if you like.
2. Code lock
If you enter your PIN wrongly three times, for your own security, the system will lock your access codes and block your access to Piraeus Business e-banking.
In order to unlock your passwords and regain access, your details must be authenticated. Call the customer service department from landline or mobile, Greece or abroad at +30 210 32 88 000.
If you enter your PIN wrongly three times, for your own security, the system will lock your access codes and block your access to Piraeus Business e-banking.
In order to unlock your passwords and regain access, your details must be authenticated. Call the customer service department from landline or mobile, Greece or abroad at +30 210 32 88 000.
3. Automatic logout
When during your login the system detects that there has been no activity for seven minutes, for your safety you are automatically disconnected.
When during your login the system detects that there has been no activity for seven minutes, for your safety you are automatically disconnected.
Transactions with authentication
- To carry out transactions in Piraeus Business e-banking, identification is required for each transaction.
- Your identification will be performed easily, quickly and free of charge with a push notification* or with an extraPIN you receive via Viber** or SMS at the company’s registered user or alternatively using a code from a token generator.
*You receive the code by push notification, if you have the Piraeus app and the notifications enabled.
**A prerequisite is to have a Viber account, with the mobile phone number you have declared to the bank for receiving the extraPIN code. The extraPIN code will be sent to Viber from the Piraeus e-banking account. In case you don’t have a Viber account, or it is not possible for any reason to send you the extraPIN code via Viber, you will continue to receive it on your mobile via push notification or SMS. If you don’t want to receive the extraPIN code via Viber, you can exclude Piraeus e-banking from the list of recipients in the Viber app and undo this option at any time.
Access, use and transaction approval customisation
You may adjust the settings of the corporate portfolio you manage through Piraeus e-banking so that only the users you authorise can access certain transaction types, with different monetary limits and approval levels.
For monetary transactions you can define approval scenarios:
- monetary limit per transaction type
- approval level and access right per user
- other settings to monitor your monetary transactions
More about approval workflows when managing business cash equivalents
Exclusion of accounts
You may choose to exclude certain accounts that you do not want to manage online or provide access to them only to specific users.
The accounts you exclude are not cancelled.
Exclusion of accounts
You may choose to exclude certain accounts that you do not want to manage online or provide access to them only to specific users.
The accounts you exclude are not cancelled.
- You can only carry out transactions on them through Piraeus Bank branches or ATMs.
- That is also where you will be able to monitor your account balance and activities.
- You will continue to receive the alerts you had set up before excluding these accounts, but you cannot set up new alerts.
Encryption and confidential data transmission
Controlled access (Firewall)
A firewall controls access to Piraeus Bank’s servers. It operates on two levels:
A firewall controls access to Piraeus Bank’s servers. It operates on two levels:
- It allows customers/visitors or subscribers/users to use specific services
- It prevents third parties accessing systems and databases that contain Piraeus Bank’s confidential data and information
Encryption
From the beginning to the end of your online session at Piraeus Business e-banking all your information and personal details are encrypted using the SSL-128-bit (Secure Sockets Layer) encryption protocol.
Confidential data transmission
To keep the data you transmit during your Piraeus Business e-banking session confidential, we use the SSL-128-bit encryption protocol. This key has been developed in partnership with Verisign, the most widely recognised encryption key generator company for banking services that specialises in transaction security.
From the beginning to the end of your online session at Piraeus Business e-banking all your information and personal details are encrypted using the SSL-128-bit (Secure Sockets Layer) encryption protocol.
Confidential data transmission
To keep the data you transmit during your Piraeus Business e-banking session confidential, we use the SSL-128-bit encryption protocol. This key has been developed in partnership with Verisign, the most widely recognised encryption key generator company for banking services that specialises in transaction security.
Confidentiality of transactions
All information you send to Piraeus Bank is confidential. To ensure that only the necessary information is used as part of the services we offer, we have taken all appropriate steps:
- only authorised bank employees have access to your company's transaction details and only when necessary
- Piraeus Bank does not disclose your personal or banking data or transaction data except if your company's legal representative has authorised it to do so in writing or it is obliged to do so by a court or decision of some other public authority
- when Piraeus Banks uses the services of third parties to support its computer systems, it ensures that your company's transactions remain confidential
- you can request any data held that relates to your company and you can also ask for that data to be corrected if you identify any errors
- for your own security, you must treat all information provided via Piraeus Business e-banking as confidential and secret and must not disclose it to third parties, since security is your responsibility too
Personal data protection
Piraeus Bank respects and safeguards your personal data. That is why we keep your personal data on a secure central server.
We implement Law 2472/1997 on the protection of individuals from the processing of personal data and record the personal data of all customers, suppliers, employees and associates of Piraeus Bank that it becomes aware of as a result of employment relationship or partnerships or business transactions, in a file. That data may be sent elsewhere in Greece or abroad only if the data file is held and the data transmitted in accordance with the business objectives of Piraeus Bank and the requirements of the law.
For more information about the safeguarding of personal data, please call our customer service department from landline or mobile, Greece or abroad at +30 210 32 88 000.
We implement Law 2472/1997 on the protection of individuals from the processing of personal data and record the personal data of all customers, suppliers, employees and associates of Piraeus Bank that it becomes aware of as a result of employment relationship or partnerships or business transactions, in a file. That data may be sent elsewhere in Greece or abroad only if the data file is held and the data transmitted in accordance with the business objectives of Piraeus Bank and the requirements of the law.
For more information about the safeguarding of personal data, please call our customer service department from landline or mobile, Greece or abroad at +30 210 32 88 000.
Security is your responsibility too
The security of your data in Piraeus Business e-banking also depends on how responsibly you manage it. Only you know your personal access codes and you should not disclose them to anyone.
The Piraeus Business e-banking customer service department will never ask you for your Personal Identification Number (PIN). If anyone contacts you by phone or e-mail asking you for your PIN or asking you to log into Piraeus e-banking by clicking on some link, treat it with suspicion.
Do not disclose your personal access codes to anyone, even if they promise that they will offer you additional services or assistance. By providing your codes, you are giving that person access to your accounts and personal data. If these are used maliciously, you are directly responsible for the consequences.
If you believe that someone has phished your Personal Identification Number (PIN), change it immediately via Piraeus Business e-banking and inform Piraeus Bank.
The Piraeus Business e-banking customer service department will never ask you for your Personal Identification Number (PIN). If anyone contacts you by phone or e-mail asking you for your PIN or asking you to log into Piraeus e-banking by clicking on some link, treat it with suspicion.
Do not disclose your personal access codes to anyone, even if they promise that they will offer you additional services or assistance. By providing your codes, you are giving that person access to your accounts and personal data. If these are used maliciously, you are directly responsible for the consequences.
If you believe that someone has phished your Personal Identification Number (PIN), change it immediately via Piraeus Business e-banking and inform Piraeus Bank.