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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

epay POS collections

Choose the POS terminal that best serves your business needs.
Piraeus Bank supports businesses to accept credit, debit and prepaid cards for transactions at physical points of sale using epay POS devices. All terminals offered by Piraeus Bank accept transactions by inserting the card into the terminal, contactlessly or by reading the magnetic strip.

Benefits

  • Increase your business sales
  • Conduct transactions with speed and security
  • Immediate crediting of the transaction amount to your business account
  • Easy and quick installation of epay POS
Product details
Wired or wireless epay POS
  • If the nature of your business or store does not require you to transport your epay POS, a wired epay POS is an ideal solution for you and only needs a phone line or Ethernet and power access to get up and running.
  • If you need to move your epay POS in or out of your store, the wireless epay POS provides you with flexibility and ease of use since it is easily transportable. Thanks to its built-in SIM card, you can use it anywhere. It is the ideal solution if you have a restaurant, so that your customers can pay at their table, or if you have a petrol station, to accept payment without the customer getting out of their car.
Accepted cards with epay POS

With Piraeus Bank's epay POS devices your business accepts transactions with:

  • Visa, V-Pay, MasterCard and Maestro credit, debit and prepaid cards
  • China Union Pay cards
  • Piraeus Bank's Agro-Karta (if your business is a petrol station or trades agricultural products)
  • Diners & Discover cards (an extra option if you want it)

At the same time, the Receipt Card is accepted through the epay POS terminals.

Benefits with epay POS

By installing the epay POS terminal in your business, you gain multiple benefits:

  • You increase the sales of your business, offering another way of payment to your customers.
  • Transactions in your business are carried out quickly and securely, without handling cash.
  • You can offer your customers payment with interest-free installments, while Piraeus Bank also offers the possibility of discounting purchases with instalments for your business.
  • The amount of the transactions is credited to your business account the next business day after they are made.
  • Support for DCC (Dynamic Currency Conversion) service, through which the commission for transactions with cards issued outside the euro can be reduced to a minimum, while your customers are charged directly in the currency of their country. The service is particularly useful for businesses operating in tourist areas such as restaurants, hotels, petrol stations, rent a car, tourist goods, etc.
  • You can request the installation on your epay POS (on the VX520 model) of the easypay POINT service, through which your business becomes a collection point for bills (utility, telephone, gas, etc.) and other debts (public utility bills, telephone, gas, etc.) and other debts (public utility bills, telephone, gas, etc.). The service is offered for mini markets, supermarkets, kiosks, convenience stores, bookstores/stationery stores, etc.

We offer a 24-hour helpline, 365 days a year. Simply call 210 3898954 from a landline or mobile phone.

Acquisition of epay POS
  • Visit a Piraeus Bank branch having the following documents:
    • A certificate of commencement of business from the tax office with any changes (showing main and secondary activities). Also accepted: printout from TAXISnet or the One-Stop-Shop service.
    • E3 form for businesses with B' category books.
    • Balance sheet/income statement, for businesses with C' category books.
    • Periodic VAT declaration (current year) or recent balance (current year).
    • Insurance certificate from IKA in force (only in cases where you request the installment payment service).
  • You receive personalized pricing based on the needs and size of your business, as well as all necessary technical details and information.
  • Your request is evaluated by epay.
  • You are informed by the branch employee about the outcome of your request, without requiring a new visit to the branch.
  • You receive the epay POS at your premises by courier.

Note:

epay services are provided to both customers and non-customers of the bank. In this case, you must become a customer of the bank, which is allowed under the current restrictions on the movement of funds.

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Ready to take the next step?

A dedicated consultant will be available to support you through all steps of the process.

Tip: Prepare by looking at the required conditions and pre-approval documents you will need.

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