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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Restructuring solutions

Adjust your loan and card debts and repay according to your needs.
If you are facing difficulties in repaying your loans and credit cards, there are ways to overcome them. The first step is to find out all the options available to you.

Benefits

  • Advantageous solution
  • Simple debt settlement process
  • Personalisation according to your needs

Questions and answers

What can I do if I am having difficulties in repaying my debts?

You can apply for debt settlement. Depending on your needs, the bank will work out a payment plan that corresponds to your current financial situation. To review your loan or credit card settlement, we do not place any limits to the extent of your financial hardship.

What debt categories are included in the solutions available to me?

The bank aims to help you settle all your debts. You can choose to settle your loans (consumer or mortgage), your credit cards or any other debts. Depending on your financial - demographic profile, the bank will go over all the solutions available to you, such as extending the loan term, or paying just the interest or a fraction of your instalment for a specific timeframe. Our common goal is to come up with a realistic settlement for all your products.

How can I find out about the options available to me?

Visit a Piraeus Bank branch to be fully briefed and find a solution that suits your needs. The branch will also keep you up to date on the progress of your application.

When should I contact the bank?

As soon as you are facing or are about to face difficulties in meeting your repayments. Whether the problem is temporary or permanent, there are solutions available for all cases. Even if the problem extends beyond the settlement term, the bank will review your application again.

Is the debt settlement process complex?

In the majority of cases, you need to visit the bank branch once to submit the supporting documents and a second visit, after your application has been approved, in order to sign the contract for the loan and/or card settlement agreement.

What supporting documents will I need?

You must bring with you your current financial information (latest income tax return/E1 form, E9 form or property tax form) and any other documents proving your inability to meet your financial obligations (unemployment card, medical certificates, etc.). If we ask for any further documentation, it would be so that we could substantiate your inability to pay.

If I have more than one consumer/open loans, credit cards, can I pool all my debts in one?

Yes, as long as the debts to the same bank and not to different banks. However, you can still proceed with settling your debts with other banks as well. The bank reviews all the details relating to your profile and proposes a settlement that meets your needs to the extent possible.

If I proceed with a settlement and then my finances improve, can I terminate my loan/credit card settlement and return to repaying my regular installment?

Yes, you can terminate your settlement. However, to avoid any future problems with your repayments, the bank must closely review your new financial situation.

How long does it take for the settlement application to be finalized?

Each solution is personalized based on your needs. For this reason, there is no set timeframe, as it may differ depending on each case. However, the bank strives to finalize the settlements as soon as possible.

Are there any examples to help me better understand my debt adjustment options?

Example 1st
A customer owes €100,000 on a loan that ends in 15 years from now and the monthly installment is approximately €800, which repays interest and capital.

  • With a loan settlement, the loan term may be extended to 25 years and the monthly installment would be approximately €595, which repays interest and capital.
  • If the customer only pays interest for the first year of the 25-year loan, the installment would be approximately €430. After the end of the interest-only repayment term, the installment would be about €605 for the remaining 24 years.


Example 2nd

A customer owes €8,000 on a consumer loan that ends in 4 years and another €5,000 on a credit card. They pay a total of €390 monthly for both (assuming that the interest rate on the credit card is 16% with 2% minimum installment and the interest rate on the consumer loan is the BCR).

  • With a loan settlement, the debt may be refinanced through a the new 6-year loan (BCR interest rate) and the installment would be €250.
  • This reduction is possible for two reasons. Firstly, the interest rate for the credit card will drop, since the credit card debt will be transferred to a loan, and secondly, the loan term will be extended.
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Ready to take the next step?

A dedicated consultant will be available to support you through all steps of the process.

 

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We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

Do you need help?