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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Piraeus Pharmacy 360°

Complete solutions for your pharmacy
Recognizing the specific needs of your pharmacy, we created Piraeus Pharmacy 360°, a set of modern products and services for the development and management of your business.

Benefits

  • Piraeus Open Business Working Capital POS with preferential terms to cover recurring liquidity needs against future receivables from your pharmacy's sales through epay POS.
  • Preferential pricing for transactions at physical EFT/POS terminals
  • Business e-loan to get the liquidity your pharmacy needs, online, anytime and securely from anywhere
  • Daily business rewards through Yellow Business
Product details
  • Business development
  • Pharmacy management
  • Insurance solutions
  • Strengthening competitiveness
Financial solutions and services

Discover financing tools that fit your plans and take advantage of:

  • Piraeus Open Business Working Capital POS, for covering recurring liquidity needs against future receivables from epay POS sales οn preferential terms/
  • Contemporary & specialized Financing Instruments for guaranteed financing in cooperation with National & European Development Institutions, such as the Hellenic Development Bank - HDB, the European Investment Bank and the European Investment Fund.
  • Business e-loan
    Get the liquidity your pharmacy needs, online, anytime and securely from anywhere, with this new business financing tool. Get your Working Capital with privileged features, exclusively through winbank, without visiting a bank branch.
  • "Integrated Support Framework" for companies that have already joined subsidized programs (eg Recovery and Resilience Fund, Development Law, etc.).
  • Consulting
    Use of the innovative Portal "360o Funding" to find new actions of subsidized programs.
  • Support from a specialized business advisor of the bank
Notes
PIRAEUS PHARMACY 360° is available to Small and Medium-sized Pharmacies.

The products and services offered by PIRAEUS PHARMACY 360°, as well as any special pricing, where these exist, can be reviewed at the bank’s discretion.
Cash flow management

Piraeus Bank offers you Financial Management Services for your pharmacy.

In order to have the optimal control of your cash flows, accumulate the inputs and outputs to an account and make best use of your cash, we offer you:

  • The Sight Account (for legal entities) or the Business Account (for sole proprietorships & freelancers)
  • Free incoming remittances (STP & NON STP in Euro)
  • 40% discount* on Outgoing Remittances within the EEA through Piraeus e-banking

    (Valid for Physical Entities for amounts > € 5.000 & Legal Entities regardless of the amount)

  • Free checkbook issue
  • Free processing of checks by private customers & individual entrepreneurs
  • Free cancellation of checks
  • Free issuance of bank checks in the name of the entrepreneur or the Greek State
  • Free of charge for each transfer of credit to accounts within the Bank
  • Free of charge IRIS payments Service for Professional use
  • €0.35 per transaction on IRIS payments for Online Stores regardless of the ordering bank, for immediate and secure payment to e-shops through customers' internet banking
  • Access to e-banking services for Piraeus e-banking businesses & professionals in order to perform transactions at lower or no expenses
  • Option of payments through IRIS online payments for immediate and secure payment in the company's e-shop through any internet banking
  • Option of transfers with immediate priority (Instant Payment) within 10 seconds
  • 50% discount on bill payments through Piraeus e-banking, related to business needs, specifically:
    • Telephony / Internet
    • Energy
    • Water supply / Sewerage
    • Public & Organizations
  • Payroll
    • Carrying out company payroll through payroll contracts
    • Piraeus Salary Payroll Account with Preferential deposit rate for employees.
  • Access to Piraeus e-banking online banking services for:
    • Make transactions with lower or no fees
    • Easily manage bulk payments to your suppliers and partners
  • Credit cards

Credit cards offer for Individual Businesses and Professionals, of free annual subscription (€29 benefit) for the 1st year and the following features:

  • Innovative option to convert purchase into installments (via Piraeus e-banking)
  • Special programs of interest-free installments offered by selected companies
  • Possibility of selected Greek State payments in up to 12 interest-free installments
  • Flexible repayment (minimum monthly payment 10% or full payment)

Additional benefits:

  • 3% Return on the value of purchases at selected AVIN & CYCLON gas stations
  • Medical Benefits & free Insurance Covers
Payroll
  • Conducting the company's payroll through payroll contracts
  • Piraeus Payroll account with preferential interest rate on deposits for employees
Access to Piraeus e-banking services for:

Piraeus Bank collaborates with epay (Euronet Merchant Services.) to provide card payment services in physical and online stores. Within this framework, the following offerings are provided:

Α) Preferential pricing for transactions on physical EFT/POS terminals. Each business can choose one of the following two options for basic pricing, either MIXED or DETAILED pricing:

MIXED Pricing - Basic Charges per Transaction

 Transaction Type (Visa/MasterCard cards) Commission 
 For transactions with a value from €0.01 to €5.00 €0.02 per transaction 
 For transactions with a value > €5.00
 With Piraeus Bank-issued Personal cards 0,60% & 0,01€ / transaction 
 With Personal cards issued by other banks within EEA 0,64% & 0,01€ / transaction
 With Personal cards issued by banks outside EEA 1,10%
 With Corporate cards by other banks within EEA 1,65%
 With Corporate by other banks outside EEA 2,35%

DETAILED Pricing*

Regardless of the card type, in the case of detailed pricing**, the following fees apply:

IRF (Interchange Reimbursement Fee) + Scheme Cost + 0.30% per transaction as the Acquirer Clearing Services Fee ("ACS") paid to ePay for providing transaction clearing services.

China Union Pay cards: 1.60% per successful transaction.

New Generation Android-Based POS Terminals

The first wired terminal is provided for free (without upfront activation fee or monthly management cost).
All additional terminals will be provided with charges specified in detail in epay' s official price list.
Additional flexibility with SoftPOS application free of charge which enables your Android mobile phone to function as a terminal (free of charge one-time activation fee / monthly management cost)
The above applies to new cooperation agreements.

B) Preferential pricing for e-commerce. Each business can support its sales through the Internet using multiple integration methods depending on the capabilities and needs of its e-shop (redirection, iFrame, web service) and choose one of the following two options for basic pricing, either MIXED or DETAILED pricing:

MIXED Pricing* - Basic Charges per Transaction

 Transaction Type (Visa/MasterCard cards) Commission 
 With Personal cards issued by Piraeus Bank 0,60% & 0,01€ / transaction
 With Personal cards issued by other banks within EEA 0,64% & 0,01€ / transaction
 With Debit cards issued by banks outside EEA 2,60%
 With Credit cards issued by banks outside EEA) 2,90%
 With Corporate cards issued by banks within EEA 1,65%
 With Corporate cards issued by banks outside EEA 2,90%

Detailed Invoicing*
Regardless of the card type, in the case of detailed invoicing**, the charges include IRF + Scheme Cost + 0.30% per transaction as Transaction Clearing Services Fee ("ACS") paid to epay for the provision of transaction clearing services.

*New cooperation agreements must be signed for the above to be valid.

  • The above charges apply per successful transaction, exempt from VAT according to current regulations. If VAT or any other tax/fee/economic burden is imposed on transactions/services, the business will be charged accordingly.
  • Credit to the account is made within one (1) working day from the submission of the transaction for clearing, free of charge, or alternatively within one (1) calendar day from the submission of the transaction for clearing, with a charge of €4.00 per MID per month (service 'AllWeekPay').


** Regulation (EU) 2015/751 and the 2nd Payment Services Directive (PSD2) provide businesses with the ability to invoice for card acceptance services using a transparent fee model known as Interchange++. This model consists of three cost components: (1) Interchange, which refers to the interbank fees charged by card-issuing banks and is described on the websites of International Card Schemes. As an example, the current interbank fees are 0.20% for debit card transactions by individuals in businesses within the EEA with card-present transactions (which represent the majority of transactions), and 0.30% for credit card transactions by individuals, respectively. Under certain conditions, in some transactions and depending on the card's type, country of issuance, or usage, the interbank fee can range from 0.20% to 2.00%. (2) The costs imposed by Card Schemes on the transaction - these costs are detailed on our website www.epayworldwide.gr. Indicatively, these costs range from 0.10% for transactions at physical terminals to 0.70% for online or MO/TO transactions. (3) The fees and other costs of the Acquiring Service Provider.

Illustrative example of cost calculation using the Interchange++ model:
For a transaction amount of €50 with a Visa debit card issued to individuals, using Interchange + 0.30% invoicing, the corresponding Interchange fee is €0.10 (€50 X 0.20%), the Card Schemes' costs are €0.05 (€50 X 0.10%), and the epay fee and other costs amount to €0.15 (€50 X 0.30%). Therefore, the business's account will be credited with €49.70 (€50 - €0.10 - €0.05 - €0.15) for this specific transaction.

Value added services

for physical terminals:

  • DCC (Dynamic Currency Conversion) service, with a 1% commission refund on the turnover of transactions executed using the DCC service for non-euro issued cards, while your
  • customers pay in their own currency.
  • Digital content products & gift cards that can generate additional revenue and traffic for the pharmacy.
  • Additional flexibility with the SoftPOS application, which allows your Android mobile to function as a terminal.

for e-commerce:

  • One-click Pay (tokenization) for quick payment completion without entering card details in recurring transactions.
  • Support for card transactions via phone with the epay by link service.
  • Multicurrency services for e-shops targeting markets outside the eurozone, with support for dozens of foreign currencies.

for all collection channels:

  • By activating "AllWeekPay"***, transaction settlement is immediate, and payment amounts are available in the cooperating company's bank account early the next morning, including holidays and weekends. With this feature, pharmacists do not have to wait until Monday or the next business day to access card payments in their Piraeus Bank account and use the corresponding amount. The "AllWeekPay"*** capability works in conjunction with banking tools such as interest-free installment prepayment and open working capital (whose limit is recycled by card transaction credits) but also independently, as a primary means to cover immediate operational needs, accelerating daily cash flows, especially at the level of small businesses.
  • For more information regarding functionality or if a pharmacist does not wish to continue receiving this service, they can contact the Business Service Center at 210 38 98 954.
  • Updated transaction information for better accounting representation and agreement with the financial entity image of the pharmacy on the AADE platform.

24/7 telephone support

*** Credit to the account is carried out within one (1) working day from the transmission of the transaction to be settled free of charge, or alternatively within one (1) calendar day from the transmission of the transaction to be settled at a charge of €4.00/month per MID ( 'AllWeekPay' service).

Now, your cash register and POS become one with the “all in one solution”, from epay in collaboration with Primer Software, which offers you:

  • Issuing receipts for retail transactions directly from the epay terminal (Android A920 Pro) without additional software or equipment
  • Smooth transition to the mandatory POS Interface with your Cash System
  • Instantly available data with a search from eΤαμειακή application
  • Economical and environmentally friendly payment solution, with the possibility of digital proof and without additional equipment
  • Support offline operation in case of weak connection and possibility to use
Notes
PIRAEUS PHARMACY 360° is available to Small and Medium-sized Pharmacies.

The products and services offered by PIRAEUS PHARMACY 360°, as well as any special pricing, where these exist, can be reviewed at the bank’s discretion.
Secure your business

Piraeus Financial Holdings SA, as an insurance intermediary, carries out the activity of distribution of insurance products, in the name and on behalf of the insurance companies with which it maintains cooperation.

Μy Business Liability for Pharmacists
Insurance program in collaboration with ERGO Insurance Company, which covers you and persons in your service for errors of omission or negligence acts during the execution of your duties and may cause death or personal injuries to third parties.

Specifically covered:

  • Acts or omissions regarding doctors’ prescriptions, manufacturing of medicinal products following a prescription
  • Any mistakes when giving first aid

My Business (Property Insurance)
Insurance program in collaboration with ERGO Insurance Company, which ensures the unobstructed operation of your Pharmacy with effective coverage against crucial risks it may need to face, such as fire, earthquake, weather conditions, theft etc.

My Business Liability
Insurance program in collaboration with ERGO Insurance Company, which covers your mandatory legal Business Liability, as well as your employees’. The program offers coverage against claims (Bodily injuries/Death and/or Material Damages) which may occur to Third Parties due to the use or the operation of your Pharmacy’s premises.

Cyber Insurance
Insurance program in collaboration with ERGO Insurance Company, which offers protection to your business from cyber-attacks in order to reduce cyber and electronic risks and financial consequences.


Discount of up to 40% is provided when ERGO Insurance company products are acquired in combination.

When purchasing a Car & Property Insurance plan, you get the added benefit of discounts on your car and property (home/business) insurance premiums.

Notes
PIRAEUS PHARMACY 360° is available to Small and Medium-sized Pharmacies.

The products and services offered by PIRAEUS PHARMACY 360°, as well as any special pricing, where these exist, can be reviewed at the bank’s discretion.
Yellow Business

Yellow Business*, the daily reward for small businesses and professionals.

With Yellow Business of Piraeus Bank, you earn yellows and enjoy exclusive offers from Program partners.

Register in the Rewards Program and earn yellows with:

You can redeem the yellows you earn, to the Program Partners.

Now, your business earns like never before!

*To become a member of Yellow Business, it is required to register to Yellow Program and possess, in case of small business or professional, a Business Credit or Business Debit Card, whilst in case of a company/ Legal entity, a Business Debit Card.

Psonizo sti geitonia

Piraeus Bank supports small businesses through the program "Psonizostigeitonia"

Become a member of "Psonizostigeitonia" program, an innovative program that strongly supports small businesses and the local economy of every neighborhood throughout Greece. And in this important initiative we aren’t on our own, we have the support of the Hellenic Confederation of Trade and Entrepreneurship (ESE).

By participating in the Psonizo sti geitonia program you become member of a growing community and enjoy a number of benefits, free of charge.

Benefits for your business

  • the promotion of your business in the promotional media of the program and in www.psonizostigeitonia.gr.
  • In addition, if you participate in Yellow Business, your business enjoys discounts and benefits from partner companies as well as the ability to redeem yellows from Piraeus bank epay POS.

*Psonizo sti geitonia is valid only for eligible businesses according to the terms & conditions of the program.

**Relates to the card acceptance machines (epay POS) and the e-POS (epay Ecommerce) of Euronet Mer-chant Services ("epay"). Piraeus Bank cooperates with the Payment Foundation EURONET MER-CHANT SERVICES ("epay") for the distribution through its network of epay products and services, regarding the acceptance and settlement of card payments made in physical or electronic shops.

Notes
PIRAEUS PHARMACY 360° is available to Small and Medium-sized Pharmacies.

The products and services offered by PIRAEUS PHARMACY 360°, as well as any special pricing, where these exist, can be reviewed at the bank’s discretion.
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Ready to take the next step?

A dedicated consultant will be available to support you through all steps of the process.

Tip: Prepare by looking at the required conditions and pre-approval documents you will need.

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