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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

PCI DSS Certification for Online Transaction Safety

Gain a great competitive advantage for your business, regarding transaction safety by acquiring the PCI DSS Certification.
The PCI DSS (Payment Card Industry Data Security Standard) is an international security standard, created by Visa, MasterCard and other international institutions. The certification defines all the security specifications concerning all the enterprises and organizations that accept, process, save or transmit card data.

Benefits

  • Ensure your customers’ personal data
  • Increase sales with PCI DSS security standard
  • Decrease the chance of fraud transactions

Questions and answers

Why is it important to be PCI DSS compliant?

Being PCI DSS compliant is crucial for your enterprise because it provides you:

  • Security: Ensure your customers’ personal data
  • Avoid economic impact: Decrease the chance of fraud transactions and of penalties that may be imposed by Visa and MasterCard
  • Increase sales: Online buying research indicates that e-shop safety is important for consumers. Customers seem to trust more PCI DSS compliant e-shops in comparison with non-compliant ones.

What is the impact of not being PCI DSS compliant?

In case of a security breach, you may have:

  • Economic impact: By imposed penalties from Visa and MasterCard
  • Incapacity of card acceptance: You many no longer be able to accept card payments at your physical store as well
  • Sales drop: Due to lack of trust from potential customers, they will purchase from competitive e-shops
  • Compliance cost: Your enterprise may be marked as high risk between Acquirer banks and payment institutions and this is going to complicate your business decisions in the corporate world

How to become certified?

To ease the certification process, Piraeus Bank, in cooperation with Trustwave (cybersecurity service provider with global presence), provides you access to the Trustwave portal through which you will answer the self-assessment questionnaire (depending your sector, card acceptance method and number of transactions) and acquire the PCI certification.

Any enterprise or organization, which completes card transactions should be PCI DSS compliant. Being PCI compliant will help your business to avoid security breaches by improving your internal processes. Facts show that enterprises that are PCI compliant are less likely to be targeted by hackers.

If you would like to acquire access to the self-assessment portal, you can contact us at 210 38 98 954 from landline or mobile or send e-mail at pcisupport@pds.gr.

What is PCI-DSS certification?

PCI DSS (Payment Card Industry Data Security Standard) is an international security standard addressed to all businesses and organizations that accept, process, store or transmit data of payment cards.

Do I need to be certified?

If you manage card data, the acquisition of certification is necessary for the determination of security specifications, according to which your business must operate.

I want to acquire PCI certification, what should I do?

To acquire certification according to PCI-DSS standards, you may visit any store of Piraeus Bank, contact at 210 38 98 954 or send an e-mail at pcisupport@pds.gr.

For how long is the certification valid?

The certification is valid for one year. In case you have conducted a Vulnerability Scan, you must repeat it every 3 months, without being required to complete again the Self-Assessment Questionnaire (SAQ). In any case, you shall receive an information e-mail, which shall remind you that you must conduct a Vulnerability Scan.

My certification has expired, do I have to follow the procedure from the beginning?

Shortly before the expiry of the certification, you shall receive an information e-mail from the certification provider company, with which you cooperate, which shall guide you to the platform, in order the follow the steps required.

Do all businesses regardless of activity and method of operation answer the same questionnaire?

There are different questionnaires depending on the characteristics and method of operation of each business. You may be informed regarding the above at the official site of PCI Council (https://www.pcisecuritystandards.org).
Product details
Card Data Security

The main goal of PCI DSS certification is to enrich the security of card data that are handled by your e-shop.

The certification’s specifications concern:

  • The payment process
  • IT and software
  • Anything else that takes part in the process of processing, saving and transmitting card data
Piraeus Bank is PCI DSS certified
Piraeus Bank is PCI DSS compliant since 2011 and is the first bank in Greece and the Balkans that has been certified. The bank invests on online transaction security and this is something that can assist your enterprise as well in the process of the certification.

We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

Do you need help?