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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

Collections via e-shop

Easily manage the receipts from your business's online store.
Piraeus Paycenter’s online payment services conveniently cover your company’s needs, irrespective of its size or the sector you are active in. They escalate according to your needs and can execute any number of necessary transactions to offer your customers fast and convenient service. This is why the largest e-commerce businesses use them.

Benefits

  • Flexibility for your business
  • Better service for your customers
  • Direct transaction monitoring
Product details
  • Features
  • Interconnect to Piraeus Paycenter
Transaction monitoring
All payments are credited to your business bank account. You are fully updated on all executed transactions. This is achieved through file transfer and real-time updates via web services. Access is secure and restricted only to your company’s authorised users.
Benefits for your customers

With Piareus Paycenter, you offer your customers the best possible service and flexibility because:

  • they make purchases from your e-shop 24 hours a day, 365 days a year
  • they can use debit, credit or prepaid Visa, MasterCard and Maestro cards of any Greek or foreign bank as well as Diners, Discover and American Express cards
  • have the possibility to make payments with interest-free installments, while Piraeus Bank also offers the possibility of discounting purchases with instalments for your business
Redirection

Interconnection

  1. Customers complete their purchases at your website.
  2. When they initiate the payment process, they are automatically redirected to the Piraeus Paycenter special payment page. There they receive information regarding the charge and can enter their card details.
  3. Piraeus Paycenter executes the payment securely and updates your business automatically.
  4. Customers then return to your business website. There they receive information as to whether their transaction was completed.

How you benefit

  • Your business keeps no record of the card used in the transaction. This facilitates compliance with the PCI validation process.
    Fast execution.
iFrame

Interconnection

  1. Customers complete their purchases at your website. The payment process starts there. They receive information regarding the charge and can enter their card details.
  2. Piraeus Paycenter executes the payment securely without the customers being aware of it.
  3. Piraeus Paycenter updates your business automatically..
  4. Customers receive information as to whether their transaction was completed through your business website.

How you benefit

  • Your customers enjoy a uniform user experience when navigating through and using your e-shop.
  • It does not bear any Piraeus Bank logos or other hallmarks. This way your business can fully adjust it to its needs and secure an excellent user experience for your customers.
  • Your business keeps no record of the card used in the transaction. This facilitates compliance with the PCI validation process.
XML Web Service

Interconnection

  1. Customers complete their purchases at your website. They remain in the user environment developed by your business throughout the whole payment process . They receive information about the charge from your website and enter their card details.
  2. Their card details are sent to Piraeus Paycenter through secure interconnection using XML web service. The business has to provide a minimum SSL 128bit encryption.
  3. Piraeus Paycenter executes the payment securely. It updates your business automatically.
  4. Customers receive information as to whether their transaction was completed through your business website.

How you benefit

  • You fully control the user experience when someone is navigating through and using your business website.
  • It is ideal for businesses with advanced security and customer management systems, as well as special requirements and needs.
Acquire Piraeus Paycenter

1. Visit a Piraeus Bank branch having the following documents:

  • A certificate of commencement of business from the tax office with any changes (showing main and secondary activities). Also accepted: printout from TAXISnet or the One-Stop-Shop service.
  • E3 form for businesses with B' category books.
  • Balance sheet/income statement, for businesses with C' category books.
  • Periodic VAT declaration (current year) or recent balance (current year).
  • Insurance certificate from IKA in force (only in cases where you request the installment payment service).

2. You receive personalized pricing based on the needs and size of your business, as well as all necessary technical details and information.

3. Your request is evaluated by epay.

4. You are informed by the branch employee about the outcome of your request, without requiring a new visit to the branch.

5. You receive the epay POS at your premises by courier.

Note:

epay services are provided to both customers and non-customers of the bank. In this case, you must become a customer of the bank, which is allowed under the current restrictions on the movement of funds.

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Ready to take the next step?

A dedicated consultant will be available to support you through all steps of the process.

Tip: Prepare by looking at the required conditions and pre-approval documents you will need.

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