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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

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Digital Onboarding

Approval workflows via Piraeus e-banking

Manage your business transactions online.
23 May 2024 | 3'

Approval workflows

See below for details of the security measures regarding the management of your portfolio through Piraeus e-banking.

 

Customization per user and transaction

Configure access and management parameters by user and transaction:

  • access and user rights per user e.g. only monitoring of balances
  • performance of specific transactions or entry of transactions to be approved by another authorized user
  • hiding products from the portfolio e.g. not displaying your company's investment portfolio to specific users
  • different approval level per user and transaction type
  • different monetary limit per transaction and per user combination

 

E-mail notifications

Send email notifications to authorized users for pending transactions that require approval.

 

User combination for performing transactions

To complete monetary transactions, you may set a condition for actions by a combination of authorized users. This approval mechanism requires actions by multiple users with different approval levels:

1. The first users log into Piraeus e-banking. They may enter the details of the transaction, but can not complete it without approval by the rest of the users you have specified.

2. Each of the rest of the users logs into Piraeus e-banking. They will view a pending transaction in their messages. They will check the details of the transaction and the person who entered it. They will either approve or reject the transaction. This action may be performed by Piraeus web banking or Piraeus app.

3. The transaction is executed only when all the users in the combination have approved it.

 

Two-factor combination for identity authentication

For certain actions or transactions, the system itself may require a two-factor authentication. The second factor is the 6-digit extraPIN you will receive via SMS on your mobile or by using the extraPIN generator device.

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