Updating Individual Customers’ Data and Documents

Piraeus Bank, as all Credit Bank Institutions operating in our country, is required to obtain and maintain Customers’ information regarding their identity, income and taxation, and other personal data, as well as to verify these data with reliable sources that certify these details. Moreover, at regular intervals, the Bank should verify and update Customers’ details.

In this context, you can choose one of the following ways to update your information:

Α) Through Piraeus e-banking or Piraeus app, by transmitting your personal data from the electronic application eGov-KYC of the Single Digital Portal of Public Administration gov.gr.
After logging in with your personal username and password in Piraeus e-banking or Piraeus app, you are redirected to the Kyc.gov.gr website where with the use of your personal TAXISnet codes, you have the opportunity to view your personal information and, if you consent, they can be transmitted to the Bank, without having to attach documents certifying these data.

Β) Through Piraeus e-banking, by uploading all necessary documents.
In case that you don’t have Taxisnet credentials or cannot remember them, you can choose to submit the required documents electronically to update your personal details. Find below the details and the corresponding supporting documents required for each case. The documents must be recent and valid (for those with an expiration date). If you do not possess one of the listed documents, you can complete the update process through our branch network. Please visit your nearest branch to learn more about the specific documents required for each case.

1. Identification Details

Identification details are updated only if they are already registered with the Bank. Identification details cannot be updated in cases where a new entry or modification of the detail is required.

National Identity Card
Passport (including the Special Travel Document)
EU Citizen Identity Card
Armed Forces or Security Services ID
Special Identity Card for Expatriates
Residence Permit (Uniform Format)
Special Asylum Seeker Card
Proof of Application Submission for a Residence Permit

2. Tax Identification Number and Financial Details

Latest Income Tax Return Assessment (Tax Certificate)
Latest ENFIA (Property Tax Assessment)
Tax Clearance Certificate
Proof of Tax Identification Number Assignment
Solemn Declaration of Non-Obligation to Submit a Tax Return (Financial Details)

3. Residential Address

Latest Income Tax Return Assessment (Tax Certificate)
Recent Utility Bill (electricity, gas, or water)
Proof of Lease Information (Rental Agreement)
Telecommunications Provider Bill (home or mobile in GR)

4. Contact Phone Number

Telecommunications Provider Bill (home or mobile in GR)
Provider or Authorized Representative Certification (home or mobile in GR)

5. Occupation and Work Address*

Copy of Latest Payslip (for employees)
Employer Certification (for employees)
Certificate of Business Start (for freelancers or farmers)
Pension Statement (for retirees)
Student ID (for students)
Social Security Clearance Certificate (for freelancers or farmers)
Printout from the myAADE Digital Portal Registry (for Sole Proprietorships)
Proof of Lease Information (Business Property Rental Agreement)

*Note: If you do not belong to any of the above categories, the update of your occupation and work address can only be completed through our branch network. Please visit your nearest branch to learn more about the specific documents required for each case.

C) By visiting one of Piraeus Bank branches with the necessary supporting documents.

Please find below Customers’ data and respective documents that certify these data

Identification details

Greek Citizens:

  • Identity Card or
  • Valid passport or
  • Law Enforcement and Armed Forces personnel identity card

European Union (EU) Citizens

  • Valid passport or
  • EU Country Identity (bilingual, in Latin characters)

Non-EU Citizens

  • Valid passport or
  • Foreigner’s Identity Card issued by Hellenic Police or
  • Special ID Card for persons of ethnic Greek descent (issued by Hellenic Police) and
  • Residence Permit (required in case you permanently live in Greece)

Tax/ Income Data (VAT Registration Number & Income)

  • Recent Administrative Tax Assessment Certificate (income tax slip) for Greek Citizens or Citizens of non -OECD Countries
  • Certificate on no requirement to submit a tax return (presented in order to certify customers’ income, not applicable to certify VAT registration number) or
  • Tax Residency Certificate (presented by EU citizens or citizens of OECD countries (in order to certify the VAT registration number)

Customers’ other data

Current home address

  • Recent utility bill or telecommunications bill or landline bill (presented by foreign citizens) or
  • Home premises lease contract, filed to a tax office or Certificate of residence by the public authority of the country of residence (presented by foreign citizens)

Telephone number

  • Recent telecommunications or mobile phone bill or
  • Certification of a mobile telephony operator or mobile telephony representative or
  • Mobile operator contract

Profession and current business address

  • Employer’s certificate or
  • Copy of latest salary statement or
  • Valid professional Identity Card (issued by a professional association in the form of Legal Entity under Public Law) or
  • Certificate of profession
  • Social Insurance Institution Receipt or
  • Business premises lease contract, filed to a tax office

Notes:

1. Individual Customers include Freelancers and Individual Enterprises

2. Documents presented to certify Customers’ information, except the Identification Card, must have a recent release date, as follows:

  • - the Administrative Tax Assessment Certificate and the Certificate on no requirement to submit a tax return, the current tax/financial year
  • - documents such as utility bills, the date of issue should be within the last six months
  • - other documents, as appropriate
  • - documents having an expiry date are valid until expiration.

3. For foreign residents, the certification documents must be translated in Greek or English and certified by the Greek Embassy or the Greek Consulate or notary public of the respective country or by an official Greek Public Authority.