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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

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Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
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Digital Onboarding

Remittances - Useful information & terminology

Transfer remittances safely and quickly.
23 May 2024 | 3'

STP Straight Through Processing

Automated transactions (STP Straight Through Processing) are transfers that allow the direct crediting of the beneficiary's account through modern systems and without human intervention.

As long as your transaction is automated, you can minimize the time it takes to execute it, limit manual intervention by banks and reduce the final cost of the transaction. To enjoy the benefits of an automated transaction, you must, when sending a remittance, indicate:

  • for participating countries (*), the beneficiary's account in the form of IBAN. The disclosure of the BIC of the beneficiary's bank is now optional.
  • for other countries, the beneficiary's account and the BIC code of his/her bank

Similarly, if you are to receive funds by wire transfer, regardless of the country of origin of the funds, you must inform the originator of your account in the form of IBAN and your bank's BIC code.

(*) Information on the countries that have adopted IBAN can be found at www.ecbs.org/iban/iban.htm.

Non STP Straight Through Processing

Non STP Straight Through Processing (non STP Straight Through Processing) are transfers for which you do not have the IBAN account available to you, but you register a simple account. In this case, your order will be executed with additional costs of creating a non-automated transaction and there is rarely a possibility of rejection by the beneficiary bank.

International Bank Account Number (ΙΒΑΝ)

The International Bank Account Number (IBAN) is your bank account structured according to the specifications of the European Banking Standards Committee and has been adopted by the countries of the European Union (EU) and optionally by countries outside the EU.

Each account is converted into an IBAN format and notified to you by the bank where it is held. To find out the IBAN of your Piraeus Bank account, you can refer to your account statement, search for it at any of our branches or at Piraeus e-banking (www.ebanking.piraeusbank.gr) or consult (www.piraeusbank.gr).

Bank Identifier Code

The Bank Identifier Code (BIC) uniquely identifies a bank, anywhere in the world. Piraeus Bank's BIC code is PIRBGRAA, for its entire network of branches in Greece.

Information about charges

Depending on the destination country and the currency of the transfer you want to send, you can choose how the transaction costs are shared between you and the beneficiary of the credit transfer. There are three options available to you:

  • SHA, the remitter and the beneficiary are charged with their bank fees
  • OUR, the remitter are charged with all involved bank fees
  • BEN, the beneficiary is charged with all fees

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