Living abroad
Read in detail all the information about the services offered to Greeks abroad.
New customer
At Piraeus Bank, our priority is to provide substantial support and service to our customers, regardless of their place of residence. Especially for those of you, who live outside Greece and wish to retain the bond and economic activity with the country, we designed products and procedures that facilitate your everyday banking.
Furthermore, through a simple wizard you may find all the necessary documents and steps you will need to follow, in order to start a banking relationship in Greece.
At Piraeus Bank we believe that living abroad should not be a barrier to starting a partnership with us. For this reason, we have gathered all the necessary documents to start our relationship:
1. Gathering of documents
In order to start working with us, you will first need to gather the documents that document your personal data (identity, residence address, contact phone number, financial/tax and professional data). Please note that, in the future, you may be asked for additional documents to prove the source of the funds you will send to Piraeus Bank.
2. Validation of documents
Certify documents that are copies of originals.
Should you provide a copy of the original document, it should be validated (e.g. passport photocopy).
The validation can be carried out:
- At the Greek Embassy or at a Greek consulate
- In a notary public of your country. This option is not available in Canada
3. Translation of documents
If your documents are already in Greek or English, you can skip this step.
Translation of your documents is required if they are not issued in Greek or English language.
The translation should made either into Greek or English and it is acceptable when is carried out by:
- Translators certified by the Ministry of Foreign Affairs of Greece (digitally using taxisnet codes)
- Notary public of your country of residence
If you are not sure where to contact in your country of residence, you can call the Greek Embassy or a Greek consulate to provide you with the relevant information.
4. Presentation of documents
Present your documents at a Piraeus Bank branch (either by you or by a representative.).
The last step required, in order to start your banking relationship, is to bring the required documents at any Piraeus Bank branch and sign all necessary forms.
This can take place in two ways:
A. With your physical presence
If you plan to come to Greece, you can visit any Piraeus Bank branch and complete all necessary processes at the same day. See here Piraeus Bank network.
For your convenience, we suggest that you arrange an appointment prior to your visit. You may call the Customers Living Abroad Service team at +30 210 3288400 for this purpose.
B. Through a representative
If it is not possible for you to visit Greece, then you have the option to appoint a representative by proxy, who will visit the branch instead of you, provide all required documents and sign necessary forms.
You will need to take the following steps:
- Contact a relative or friend, or a lawyer in Greece, who will agree to represent you.
- Visit, either a Greek consular office, or a notary public in your country of residence, to draw up a power of attorney and validate a copy of your passport or identity card.
It is noted that for Canada, the power of attorney can only be drawn up at the Greek Embassy and Consular Offices. - Ensure that the predefined text is included in the proxy.
Choose the text that meets your needs:
A. Power of attorney for opening an individual deposit account
B. Power of attorney for opening a joint deposit account
It is essential to use the predefined text that will allow you to get the products needed, in order to transact from any country, you may be located, i.e. a deposit account, a debit card and credentials for your access to the e- banking service. - If the proxy is compiled at a notary public, it should bear the Hague Apostille (provided by the notary himself)
- Send all the documents required, together with the proxy and a validated copy of your passport/ ID card to your representative in Greece, as well as a reference letter from a Bank that you have a relationship with, either in your country of residence or in Greece.
- Your representative will present all documents at a Piraeus Bank branch. Upon completion of documents’ checks, your representative will sign all necessary forms. Please note that you will also need to be available by phone, in order to complete the required processes.
For any additional information, you can contact the Customers Living Abroad Service team at +30 210 3288400 or at livingabroad@piraeusbank.gr.
I’m already a customer
At Piraeus Bank, our priority is to provide substantial support and service to our customers, regardless of their place of residence. Especially for those of you, who live outside Greece and wish to retain the bond and economic activity with the country, we designed products and procedures that facilitate your everyday banking.
Furthermore, through a simple wizard you may find all the necessary documents and steps you will need to follow, in order to start a banking relationship in Greece.
Here you can find useful answers to frequently asked questions from our customers living abroad.
Access to Piraeus e-banking
With your access to our channels, we offer you the opportunity to perform a variety of actions such as money transfers to accounts of other Banks in Greece and abroad, repayments of debts to the State, bill payments and online purchases of new banking products or services.
- I want to get Piraeus e-banking passwords:
You can register with Piraeus e-banking and receive your credentials online, if you have an active debit card and your mobile phone registered in Piraeus Bank's systems. See here how.
- I've had credentials for Piraeus e-banking in the past, but I don't remember them:
You can reissue online the credentials to access Piraeus e-banking, if you have an active debit card and your mobile phone is registered in Piraeus Bank's systems. See here how.
- I am locked into Piraeus e-banking and the extraPIN is sent to my old mobile phone:
You will need to contact our international customer service team on +30 210 3288400 or livingabroad@piraeusbank.gr
Deposit account/debit card
By acquiring a deposit account with Piraeus Bank you will be able to receive money from other bank users, for example for rent payments, to pay taxes and other obligations, but also to pay bills via the direct debit payment or Piraeus e-banking.
For more information on deposit accounts, see here.
In addition, by using debit cards you will have instant access to your money wherever you are, so you can make ATM withdrawals and everyday purchases.
Finally, if you are locked in Piraeus e-banking or have forgotten your passwords, having an active debit card allows you to unlock or retrieve your passwords online, without having to visit a branch.
- I want to open a new deposit account:
If you have access to Piraeus e-banking, you can open a deposit account online for your daily transactions or savings.
- I want to get a debit card
If you are a Piraeus Bank customer and you are a registered user of Piraeus e-banking, you can obtain a debit card without having to visit any of our branches, through Piraeus web banking or the Piraeus app.
- I have a debit card, but I can't remember the PIN:
The PIN can be reissued at any Piraeus Bank branch or online at Piraeus e-banking by following the steps you will find below.
Updating data
- Ι need to update my data, but I do not know which documents are required.
The documents required to update your data are the same required to start your relationship with the Bank.
- My documents are not issued in Greek or in the English language. Should they be translated?
Yes, you should take over their translation into Greek or English.
The translation is acceptable when is carried out by:
- Translators certified by the Ministry of Foreign Affairs of Greece (digitally using taxisnet codes)
- Notary public of your country of residence
If you are not sure where to contact in your country of residence, you can call the Greek Embassy or a Greek consular office to provide you with relevant information.
- Is it required to validate the documents I bring? Which steps should I take?
In case you provide us copies of your original documents, these should be validated (e.g. passport photocopy).
Validation can be carried out:
- At the Greek Embassy or a Greek consulate
- In a notary public of your country. This option is not available in Canada.
How can I update my documents?
- Via the Piraeus web banking by attaching documents, by selecting "Data Update" in the main menu.
- Via Piraeus e-banking, without the need to attach documents, by transmitting data from the eGov-KYC online application using the personal TAXISnet codes.
- By post, by sending the documents at the branch that services you, following telephone communication with the branch.
- At a Piraeus Bank branch.
It is noted that the update of ID data (i.e. if you have a new ID/passport), can be done exclusively at a Piraeus Bank branch. If you do not intend to visit Greece soon, you can appoint a representative. See here how.
Service through proxy
Service through proxy
If it is not possible for you to visit Greece, then you have the option to appoint a representative by proxy, who will visit the branch instead of you, provide all required documents and sign the necessary forms.
You will need to take the following steps:
1. Contact a relative or friend, or a lawyer in Greece, who will agree to represent you.
2. Visit, either a Greek consular office, or a notary public in your country of residence, to draw up a power of attorney and validate a copy of your passport or identity card.
It is noted that for Canada, the power of attorney can only be drawn up at the Greek Embassy and Consular Offices.
3. Ensure that the predefined text is included in the proxy
Choose the text that meets your needs:
- Power of attorney for updating data
- Power of attorney for updating data and acquiring basic banking products i.e. a deposit account, a debit card and credentials for your access to the e-banking service.
1. If you choose to have the proxy at a notary public, you should ensure that the proxy has The Hague Apostille, provided by the notary public.
2. Send all the documents required, together with the proxy and a validated copy of your passport/ ID card to your representative in Greece.
3. Your representative will present all the documents at a Piraeus Bank branch. Upon completion of documents’ checks, your representative will sign all the necessary forms. Please note that you will also need to be available by phone, in order to complete the required processes.
Contact
Contact our specialized team to choose the way that suits you:
- By e-mail, at livingabroad@piraeusbank.gr
- By phone on the special telephone line +30 210 3288400
Our goal is to always have someone by your side to help you start your banking relationship or complete your banking tasks.