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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

ERGO My Auto Powered by Drive&Win

Full coverage of your car with the innovative ERGO My Auto insurance plans Powered by Drive&Win from ERGO Insurance.

Get full coverage for your car and get comprehensive protection, depending on the plan you choose. Piraeus Financial Holdings offers you the innovative programs ERGO My Auto Simple Plus, Total Plus and Superior Plus Powered by Drive&Win, which combine unique discounts with the insurance and benefits offered by telematics technology.

 

Get 15% discount on the annual My Auto Total Plus and My Auto Superior Plus car insurance programs by ERGO.

 

The offer concerns new annual car insurance policies for private use and is valid until 31/05/25.

 

In cooperation with:

 

ERGO Logo

Benefits

  • Range of insurance cover
  • Interest-free premium installments
  • Fast and transparent compensation procedures
  • Preferential pricing in combination with other ERGO programs

Questions and answers

How will you be insured with ERGO My Auto powered by Drive&Win?

To learn more about ERGO My Auto Powered by Drive&Win Insurance, apply for it and get your payment receipt visit any Piraeus Bank branch.

Find the nearest branch

Why should I buy vehicle insurance from ERGO?

ERGO is a large and reliable insurance company specializing in car insurance. It provides you with:

  • effective protection for you and your vehicle
  • immediate service when and where you need it
  • secure compensation without lengthy procedures
  • 24-hour Accident Care in Greece
  • transparency so you know exactly where your vehicle is covered
  • insurance solutions according to your needs and budget
  • full road assistance in Greece and abroad
  • other benefits, depending on the insurance package you choose

Why should I choose to pay by credit card?

You can charge any Piraeus Bank credit card. Depending on the duration of the insurance policy you are paying off, you can choose to pay in interest-free installments: up to 6 installments (for a six-month term) or up to 12 installments (for an annual term).

Can I use my phone while driving?

The operation of the app does not affect the other functions of your phone. However, using your phone while driving significantly increases your risk of an accident and lowers your score. For road safety and better app functionality, it is recommended that you do not use your mobile phone while driving.

When will my score be displayed?

Your score will be available a few minutes after the data is sent and only for the rides you were driving. The upload time depends on the duration of the rides and the quality of the internet connection. By default, the driver data is sent at the end of each ride and only when the device is connected to Wi-Fi. However, if you wish, you can also enable data sending via the mobile network (Settings > Send route via 3G/4G) taking into account that this setting will make use of your data (~1MB per driving hour).

In case you experience significant delays in receiving results while your routes have been sent:

  • check that you are connected to the internet (Wi-Fi or 3G/4G)
  • refresh the list of routes by dragging them down

If you continue to experience a problem, please contact ERGO's Customer Care. 

How do I collect ERGO stars in the ERGO Drive & Win app?

The quality of driving behavior is expressed in ERGO Stars (1 to 5 stars) and is rated, per route and overall, on a scale from 0 to 100, according to the driver's performance in terms of specific actions, such as exceeding speed limits, braking hard, accelerating hard, using a mobile phone while driving and driving between 00:00 and 05:00, which is the high-risk zone. This total score is converted into ERGO Stars.

For more info: https://www.ergohellas.gr/pages/customer-support/drive-and-win

What is braking and acceleration aggressiveness?

Braking and acceleration are scored based on 2 parameters:

  • the number of sudden braking or acceleration you may make
  • your overall behavior regarding braking and acceleration while driving.

This overall behavior is called "Aggressiveness" and can be low, medium or high. Aggressiveness is important because it shows how smooth your driving is overall. Medium and/or high aggression increases your driving risk and therefore lowers your score.

What is the Green Card?

All vehicle insurance policies offer insurance coverage only when the vehicle is in Greece. If you plan to travel outside Greece with your vehicle and wish to extend your third-party vehicle liability cover, you need to have a special international insurance certificate issued the Greek Card. The Green Card insures vehicles in European Union member-states and in European Economic Area countries.

What is Direct Settlement of Agreement?

Direct Settlement of the Agreement aims at facilitating the insured parties. Insurance companies have established a compensation system for insured customers who have been involved in a road accident without being at fault. These customers don't have to contact the insurance company that covers the at-fault driver. They just fill in the Road/Traffic Accident Amicable Settlement Form, which speeds up the compensation procedure.

What does Accident Assistance offer me?

Accident Assistance is offered immediately, 24 hours a day. In the event of an accident, our qualified associates will be with you immediately. They will help you with everything you need and will take care of all the procedures for the declaration and documentation of the accident:

  • They help you fill in the accident declaration form.
  • They help you to complete the Road/Traffic Accident Amicable Settlement Form, provided this is possible, since it depends on the nature of the accident (e.g. how many vehicles are involved in
  • the accident)
  • They call the traffic police and/or ambulance in case of injury.
  • Then photograph the insured vehicle and all third-party vehicles that may be involved in the accident.
  • They send all the supporting documents to ERGO's headquarters to start the compensation procedure.
  • They Arrange for your vehicle to be moved to the workshop you want, in case it is immobilized.
  • They give you useful advice about the incident, so you can be sure that all the necessary steps have been taken and your interests are protected.

What counts as speeding?

Speeding above the speed limit is considered speeding, based on the limits of each road. No matter how accurate the GPS values are, there are instances where the values at speeds diverge. For this reason, a small margin has been added to the actual speed limits for your benefit. Your score is calculated by taking into account the time you drove over the speed limit and how much over it.

What does the app calculate as mobile usage?

Mobile usage is calculated based on the movement of the device while driving (talking, texting, etc.) as recorded by the mobile sensors. For mobile usage, the application algorithms do not record or evaluate data about the content or functionality of other applications. Your mobile usage score is not affected as long as the device remains stationary (for example, when using Bluetooth or headphones) or if the usage occurs when the vehicle is stopped.

Ready to take the next step?

We are at your disposal to support you in all steps of the process. 

 

Tip: Prepare by looking at the required conditions and documents you will need.

Product details
  • Features
  • Conditions
  • Coverage/Exemptions
  • Additional discounts & benefits through the ERGO Drive&Win application
Online request
No
Purpose
Car insurance
Available packages

The basic and optional coverages of ERGO My Auto Powered by Drive&Win insurance are combined in 3 insurance packages: Simple Plus,Total Plus, Superior Plus.

You choose the package that suits your needs, preferences and budget.

Pricing examples
PRICING EXAMPLES
Simple Plus Powered By Drive&Win Total Plus Powered By Drive&Win Superior Plus Powered By Drive&Win
€123 €195 €307

 

The mentioned prices concern:

  • Car, 1400cc, Current value: €12,000
  • In Athens
Duration
Annual or quarterly or semi-annual
Payment

Annual or quarterly or semi-annual:

  • By standing order account debit.
  • With a standing credit card debit order, with the option of repayment in up to 12 interest-free installments.
Drive & Win

The new innovative ERGO My Auto Powered by Drive&Win combine unique discounts with the security and benefits offered by telematics technology. Specifically:

  • insure your car with a 15% discount
  • ERGO My Auto Powered by Drive&Win car insurance plans offer you a 15% discount on your premiums.
  • Download the ERGO Drive&Win app

With your insurance, you are automatically enrolled in the ERGO Drive&Win app. Immediately afterwards, you receive an e-mail with instructions to log in to the app. Using the app during your insurance is a prerequisite to keep the initial 15% discount.

  • Monitor your driving behaviour and get extra discounts

Through the app you can monitor your score in detail both overall and per route, in order to continuously improve your performance. Depending on your driving behaviour, you can obtain additional discounts of up to 15% on your premiums.

  • Participate in competitions and other actions

Through the app, you can receive updates and participate in competitions and other actions organised by ERGO Insurance.

Repayment by installments
Up to 12 interest-free monthly installments with any Piraeus Bank credit card.
Road Assistance
If the insured vehicle is involved in an accident within the Greek territory, a specialised partner is sent on the spot or to a place that you will indicate, in order to assist in completing the Accident Declaration, to photograph the damage to the vehicle(s), but also to take your vehicle to the nearest garage or to the place of your choice for repair, if it is immobilised and cannot be moved safely.
Amicable Settlement of Claims
We pay out claims immediately using the amicable settlement procedure. Put simply, this means you avoid time-consuming procedures.
Additional benefits
Option of preferential pricing from ERGO in case you combine the insurance with the insurance ERGO My Auto Powered by Drive&Win with another ERGO program.
Contributor
ERGO Insurance
Legal Disclaimer
The société anonyme under the corporate name "Piraeus Financial Holdings SA" (4 Amerikis, P.C. 105 64 Athens, Greece, with G.E.MI. (General Commercial Registry) No. 225501000, VAT No. 094014298 Athens Tax Office for Corporations (KE.FO.D.E. ATTIKHS)), registered as an insurance agent at the Athens Chamber of Tradesmen with special registration number 1031, carries out the activity of distribution of insurance products, in the name and on behalf of the insurance companies with which it maintains cooperation, using the network and the certified employees of Piraeus Bank. 
For the driver of the vehicle
  • Have a Greek or international driving license.
  • Be over 17 years old.
  • You must be a resident of Greece or have a valid residence permit.
For the vehicle
  • Υou must hold a Greek or international driving licence.
  • Worth up to €100,000 today.
  • Ιt must have a maximum of 3 damages through your fault in the last 8 years.
  • Not already insured with ERGO.
Coverage/Exemptions
The coverages of the ERGO My Auto Powered by Drive&Win insurance packages are provided in accordance with the general and specific terms of your policy:
Basic coversSimple PlusTotal PlusSuperior Plus
Third-party liability
Invalid driving license
Damage from uninsured vehicle
Driver accident
Glass brake
Earthquake
Fire
Terrorist acts
Third-party liability from fire
Total theft
Car rental as a consequence of theft
Partial theft
Adverse weather conditions (exlc. Hail)
Hail
Αirbags & Seatbelts
Own losses (with deductibles)
Own damages extension to young drivers
Car rental as a consequence of own losses
Civil commotions-strikers-riots
Malicious acts (with deductible)
Pet accident
Criminal legal protection
Road Assistance
Criminal legal protection
Optional coversSimple PlusTotal PlusSuperior Plus
Driver accident
Glass brake
Third-party liability from fire
Car rental as a consequence of theft
Hail
Airbags & Seatbelts
Tool third-party liability for Trucks
Legal protection for vehicle and driver Α
Full Roadside Assistance
First Claim Deductible Protection
GAP Insurance
Information

When your insurance policy is issued, you get an additional 15% discount from ERGO Insurance compared to the initial premium.

When renewing your insurance policy, you can benefit from additional discounts on the premiums of the third party liability in respect of the use of motor vehicles (Bodily Injury & Property Damage) depending on your driving behavior, which translates into ERGO stars.

The driving profile is defined when the application has enough data on your driving behavior. From the start of using the app, 400 kilometers and 40 trips are required to determine your profile. Then, in order to keep the discount of your insurance policy, you must continue to use the ERGO Drive&Win app throughout the duration of your policy, driving a minimum of 100 kilometers each month and accumulating ERGO SafeMiles, thus contributing to the overall road safety.

ERGO stars Discount
*** (3) 5% extra
**** (4) 10% extra
***** (5) 15% extra

Additional discounts
In addition to the discounts you enjoy due to the innovation of the "ERGO My Auto Powered by Drive & Win" programmes, ERGO Insurance rewards you with additional discounts if you hold another individual ERGO insurance policy.
Privileges
You can register to participate in one-off competitions for great prizes. In addition, you can participate in donations and other corporate social responsibility activities via the ERGO Drive&Win app, redeeming the ERGO SafeMiles you collect according to your driving behaviour.

More information

Relevant products

We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

Do you need help?