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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Individuals Business
Don’t have e-banking yet? Apply for online banking
New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

ERGO Secure Wallet Plus

Personal property insurance programme from ERGO Insurance.

Piraeus Financial Holdings offers you to insure your personal belongings through ERGO Secure Wallet Plus. If you are a holder of Piraeus Bank credit, debit or prepaid cards (digital or physical) , you can secure immediate compensation in case of theft or loss of your personal belongings, such as glasses, tablet, house or car keys, handbag, wallet, ID card and driver's license etc, at the same time as the theft or loss of the card.

 

In cooperation with:

 

ERGO Logo

Benefits

  • Protection against everyday risks of theft or loss
  • Innovative coverages such as tablet, mobile phone, handbag insurance
  • Insurance of all active cards
  • Global coverage
Product details

Why this insurance program?

ERGO Secure Wallet Plus offers you the following benefits:

Global coverage

You can be secure wherever you are.

Cash withdrawal protection

In case of theft within 12 hours of withdrawal from an ATM.

Cover for unauthorized charges or withdrawals

 After the loss or theft of your card.

Mobile phone insurance

In case of theft but also to cover any communications that will occur after the theft.

Questions and answers

How do I pay for my insurance policy?

The payment methods are:

  • Debit account standing order
  • Credit card standing order

How will you be secured with ERGO Secure Wallet via Piraeus e-banking?

To find out more about Secure Wallet and submit your application, you can go to the menu under "Security". Insurance Products Markets (Piraeus Financial Holdings) of Piraeus e-banking.

Ready to take the next step?

We are at your disposal to support you in all steps of the process. 

 

Tip: Prepare by looking at the required conditions and documents you will need.

Book an appointment
Product details
Duration
Annual with automatic renewal
Payment
Annual
Partner
ERGO Insurance
Coverage/Compensation
Protection of withdrawals in case of theft, within 12 hours of withdrawal from the ATM. €300 per event, annual limit €600
Coverage for illegal charges or withdrawals, after the loss or theft of the credit or debit card. €1,000 per event, annual limit €2,000
Cost of replacing personal documents in the event of their loss or theft. A prerequisite is the simultaneous theft or loss of the insured card. €150 per event, annual limit €150
Cost of replacing keys (house or car keys) in case of loss or theft. A prerequisite is the simultaneous theft or loss of the insured card. €200 per event, annual limit €200
Cost of replacing a wallet in case of loss or theft. A prerequisite is the simultaneous theft or loss of the insured card.
 €100 per event, annual limit €100
Coverage of the cost of the mobile phone device in case of theft. A prerequisite is the simultaneous theft of the insured card.

€500 per event, annual limit €500

Notes: Compensation is calculated on the basis of the original value of the movable and a depreciation cost of 25% per six months
Cover for illegal communications made within 12 hours of the theft of the mobile phone. €200 per event, annual limit €200
Coverage of tablet replacement costs in case of theft. A prerequisite is the simultaneous theft of the insured card.
 €300 per event, annual limit €300. The compensation is calculated on the basis of the initial value of the mobile and a depreciation cost of 25% per six months
Cost of bag (or briefcase) replacement and content coverage. A prerequisite is the simultaneous theft or loss of the insured card. Bag: €400 per event, annual limit €400
Content of bag: €50 per event, annual limit €50
Coverage of replacement cost of glasses in case of loss or theft. A prerequisite is the simultaneous theft or loss of the insured card. €150 per event, annual limit of €150
Cost of card replacement in case of loss or theft. A prerequisite is the simultaneous theft or loss of the insured card.
 €18 per event (€6 per card) with an annual limit of €36

*A detailed description of the coverages, conditions and exclusions is provided in the general terms and conditions of the insurance policy. 

 


Benefits

Benefits:

  • Protection against everyday risks of theft or loss
  • Product coverage (tablet, glasses, mobile phone, handbag, etc.)
  • Insurance of all active cards (digital or physical) held through Piraeus Bank in one plan
  • Simple and immediate payment of compensation
  • Global coverage
Annual premium
€30 with annual payment
Requirements
  • Holders of a Piraeus Bank credit, debit or prepaid card
  • Age of entry of the insured person from 18 to 70 years old
  • Permanent residents of Greece
  • Age of exit from the program is the completion of the 76th year
Legal disclaimer
The société anonyme under the corporate name "Piraeus Financial Holdings SA" (4 Amerikis, P.C. 105 64 Athens, Greece, with G.E.MI. (General Commercial Registry) No. 225501000, VAT No. 094014298 Athens Tax Office for Corporations (KE.FO.D.E. ATTIKHS)), registered as an insurance agent at the Athens Chamber of Tradesmen with special registration number 1031, carries out the activity of distribution of insurance products, in the name and on behalf of the insurance companies with which it maintains cooperation, using the network and the certified employees of Piraeus Bank. 

Need more information?

Book an appointment

Via e-appointment in Piraeus-app.

Piraeus Phone Banking

Carry out banking transactions via Piraeus Phone Banking.

Troubleshooting

Useful information, articles and guides.

Update your personal data

Find all supporting documents for every transaction and product.

More information

internetbanking login

Online registration via the Piraeus app

Get e-banking codes and manage your finances quickly and easily, wherever you are.
Read more
Mortgage loans

Online application for insurance

See in detail how to obtain ERGO's insurance plans online.
Read more

Relevant products

ERGO Credit Card Benefit

Lifestyle insurance plans

ERGO Credit Card Benefit

Piraeus Financial Holdings offers you the ERGO Credit Card Benefit program created by ERGO Insurance for Piraeus Group customers. The Credit Card Benefit payment protection program is addressed to employees who hold Piraeus Bank credit cards.
ERGO Debit Card Benefit

Lifestyle insurance plans

ERGO Debit Card Benefit

Piraeus Financial Holdings offers you the ERGO Debit Card Benefit income protection program created by ERGO Insurance. The Debit Card Benefit is addressed to employees holding Piraeus Bank debit cards.
ERGO My Favorite Things

Lifestyle insurance plans

ERGO My Favorite Things

Get coverage for your favorite items and ensure their protection. Piraeus Financial Holdings offers you ERGO My Favorite Things plans from ERGO Insurance Company, specially designed to meet your needs. Choose the Advanced, Total or Superior package depending on the level of cover you want, and protect up to five of your favourite items from a range of major risks.

We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

Do you need help?