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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
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Digital Onboarding

ERGO My Pet

Pet Insurance and Care (Dogs, Cats) by ERGO Insurance Company.
We love our pets and want them to be always protected! ERGO My Pet is a health insurance program for dogs and cats offered by ERGO Insurance Company, for Piraeus Financial Holdings Group customers. This program provides comprehensive coverage for your pets, including both illness and accident protection, through a wide network of affiliated veterinarians and veterinary clinics in the Athens and Thessaloniki regional units. 
Your pet’s health is priceless, and we’re here to provide the protection it deserves!
 

In cooperation with:

 

ERGO Logo

Benefits

  • Wide range of coverages with comprehensive protection
  • Low and fixed premium throughout the year
  • No age limit for your pet’s entry or exit from the program
  • No pre-insurance medical assessment required
  • Automatic renewal with no additional action or procedure needed

 

Product details

Why this insurance program?

The ERGO My Pet insurance program offers peace of mind and care for your beloved four-legged friend with the following benefits:

Flexibility

Complete care with an innovative insurance program that stands out for its coverage.

Protecting your everyday life

A 24/7 emergency coordination phone center available for urgent needs.

Convenience

Additional care for your pet with grooming and nutrition services from partner businesses.

Low premium

Care for your pet with the lowest premium.

Questions and answers

How is the insurance policy payment made?

You can choose between:
• Direct debit from your bank account
• Direct debit from your credit or prepaid card
 

How to insure your beloved pet with ERGO My Pet?

To learn more about the ERGO My Pet, you can visit any Piraeus Bank branch that is convenient for you.

Find the nearest branch.

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Ready to take the next step?

We are at your disposal to support you in all steps of the process.

Book an appointment
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Product details
Who it is for
The program is designed for pet owners (dogs, cats) who wish to insure their beloved pets against illness and/ or accidents
Duration
Annual with automatic renewal
Payment
Annual
Partner
ERGO Insurance
Coverage / Compensation
Veterinary visits within the network
  • 2 free veterinary visits per year (for preventive care, accidents and / or illness)
  • Each additional visit: €12.40 (incl. VAT) per visit
At home veterinary visits
  • Monday to Friday, 09:00 - 21:00: €24.80 (incl. VAT) per visit
  • All other days/ times and public holidays: customer contribution of €50 (incl. VAT)
Annual preventive check up
  •  Free check up
  • Annual vaccination (5-in-1): €20.50 (incl. VAT)
  • Annual vaccination (7-in-1): €27.90 (incl. VAT)
Unlimited diagnostic tests (Laboratory & imaging) With a 40% customer contribution per test based on the agreed price list
Hospitalization costs
  • Unlimited hospitalization days with a customer contribution of €27.30 (incl. VAT) per day
  • Coverage for hospitalization and surgical expenses with a 40% customer contribution based on the agreed price list
Use of the Safe Pet System coordination center
  • Management of emergency cases 24/7
  • Monday to Friday, 08:00 - 20:00 for appointment scheduling and any other information regarding the network of partners and program benefits

Note: A detailed report on the coverages, conditions, and exclusions is provided in the terms of the contract. The insurance program is complemented by a complete package of care and grooming services for your pet, including food & grooming products, training, beautification, boarding, and more, which are provided by businesses affiliated with the program. 

Annual premium
  • Dog: €76
  • Cat: €65
Conditions
A microchip is a mandatory requirement for the pet to be eligible for insurance
Exclusions
  • Dogs or cats without microchip
  • Pre-existing conditions or injuries from the insurance start date
  • Breeds: Pitbull Terrier, Tosa, Dogo Argentino, Brazilian Mastiff, XL Bully

Note: A detailed report of the exclusions is provided in the terms of the contract.

 

 

 

Legal disclaimer
The société anonyme under the corporate name "Piraeus Financial Holdings SA" (4 Amerikis, P.C. 105 64 Athens, Greece, with G.E.MI. (General Commercial Registry) No. 225501000, VAT No. 094014298 Athens Tax Office for Corporations (KE.FO.D.E. ATTIKHS)), registered as an insurance agent at the Athens Chamber of Tradesmen with special registration number 1031, carries out the activity of distribution of insurance products, in the name and on behalf of the insurance companies with which it maintains cooperation, using the network and the certified employees of Piraeus Bank. 

Need more information?

Book an appointment

Via e-appointment in Piraeus-app.

Piraeus Phone Banking

Carry out banking transactions via Piraeus Phone Banking.

Troubleshooting

Useful information, articles and guides.

Update your personal data

Find all supporting documents for every transaction and product.

More information

internetbanking login

Online registration via the Piraeus app

Get e-banking codes and manage your finances quickly and easily, wherever you are.
Read more
Mortgage loans

Online application for insurance

See in detail how to obtain ERGO's insurance plans online.
Read more

Relevant products

ERGO Secure Wallet Plus

Lifestyle insurance plans

ERGO Secure Wallet Plus

Piraeus Financial Holdings offers you to insure your personal belongings through ERGO Secure Wallet Plus. If you are a holder of Piraeus Bank credit, debit or prepaid cards (digital or physical) , you can secure immediate compensation in case of theft or loss of your personal belongings, such as glasses, tablet, house or car keys, handbag, wallet, ID card and driver's license etc, at the same time as the theft or loss of the card.
ERGO My Favorite Things

Lifestyle insurance plans

ERGO My Favorite Things

Get coverage for your favorite items and ensure their protection. Piraeus Financial Holdings offers you ERGO My Favorite Things plans from ERGO Insurance Company, specially designed to meet your needs. Choose the Advanced, Total or Superior package depending on the level of cover you want, and protect up to five of your favourite items from a range of major risks.
Focus on You

Health insurance

Focus on You

Protect your health through the outpatient care and prevention program designed by the insurance company NN Hellas in collaboration with Affidea Group. Piraeus Financial Holdings proposes the Focus on You program, which offers you quality primary health services at diagnostic centers and doctors of the Group and its partner network.
ERGO Care4Me

ERGO Care4Me

Protect your health through the daily hospitalization Indemnity program from ERGO Insurance. Piraeus Financial Holdings offers you the ERGO Care4me Simple, Advanced and Total plan, which provides you with a daily cash allowance if you need to be hospitalised in a private or public hospital due to illness or accident, depending on the package you choose.

We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

Do you need help?