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Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Login to your account
Perform transactions instantly and securely with Piraeus e-banking from your computer or mobile phone.
Don’t have e-banking yet? Apply for online banking

New to Piraeus?
Get e-banking codes and manage your finances quickly and easily, wherever you are.
Digital Onboarding

ERGO My Auto Powered by Drive&Win through Piraeus e-banking

Full coverage of your car with the innovative ERGO My Auto Powered by Drive&Win insurance plans via Piraeus e-banking from ERGO Insurance.

Get full coverage for your car and get comprehensive protection, depending on the plan you choose. Piraeus Financial Holdings offers you the innovative ERGO My Auto Simple Plus powered by Drive&Win, Total Plus powered by Drive&Win plans of ERGO insurance company available Piraeus e-banking & Piraeus app and offering coverage flexibility, combining unique discounts with the security and benefits of telematics technology.

 

Get 15% discount on the annual ΕRGO My Auto Total powered by D&W car insurance program by ERGO.

 

The offer concerns new annual car insurance policies for private use and is valid until 31/05/25.

 

In cooperation with:

 

ERGO Logo

Benefits

  • Range of insurance cover
  • Interest-free premium installments
  • Fast and transparent compensation procedures
  • Preferential pricing in combination with other ERGO plans

Questions and answers

How can I get insured to the new plans?

With the new insurance plans ERGO My Auto powered by Drive&Win, you have the flexibility to choose the insurance plan you need and enrich it with additional coverages according to your needs.
Once you make your payment in Piraeus-ebanking or Piraeus app, you will receive your insurance policy by email, along with all the respective documents for your insurance.
If we need to check your vehicle, the process is also digital and can be done quickly and easily from your smartphone. In this case, you will receive a SMS with a special link, through which you will photograph your vehicle following the instructions of the application. For this process you will need just 3 minutes!

Do I need supporting documents for my insurance?

No documents are required to insure your car with Piraeus e-banking or Piraeus app. Even if your vehicle needs to be inspected to activate all the coverages of the insurance plan you choose, the process is also digital and is done simply and quickly from your mobile phone!
How? After completing the purchase process, you will receive a link by SMS, through which you will be guided step by step to photograph specific parts of your car:

  • If the selected plan includes Glass Breakage coverage, photos of the front and rear of the car are required.
  • f the selected plan includes Theft and Fire coverages, additional photos of the sides of the car, the odometer and the Vehicle Registration Document are required, where the Vehicle Identification Number (VIN) of the car must be clearly visible.
  • If the selected plan includes Hail damage coverage, an additional photo of the car roof is required.

How do I pay for my insurance policy?

  • By billing your account.
  • Through Piraeus Bank credit card billing, with the possibility of repayment in up to 12 interest-free installments, depending on the duration of your vehicle insurance.
  • Payment of the renewal will be made in the same way, by means of a standing order.

How do I collect ERGO stars in the ERGO Drive&Win app?

The quality of driving behaviour is expressed in ERGO Stars (1 to 5 stars) and is rated, per route and overall, on a scale from 0 to 100, according to the driver's performance in terms of specific actions, such as exceeding speed limits, braking hard, accelerating hard, using a mobile phone while driving and driving between 12.00 a.m. and 5.00 a.m, which are the high-risk zone. This total score is converted into ERGO Stars.

For more information: https://www.ergohellas.gr/pages/customer-support/drive-and-win

How will you be insured with ERGO My Auto powered by Drive&Win via Piraeus e-banking or Piraeus app?

Easily, quickly and simply through the Piraeus e-banking from the option Insurances > Purchases of Insurance Products (Piraeus Financial Holdings) or Piraeus app from the option Insurances.

Get insured easily!

How does insurance work?

Through Piraeus e-Banking and Piraeus app you can easily, quickly and simply calculate the premiums for your car and buy your insurance policy directly with the unique benefits and discounts offered by the new ERGO My Auto Powered by Drive&Win.

Step 1: Insure your car with a 15% discount
ERGO My Auto powered by Drive&Win plans offer you a 15% discount on your premiums.

Step 2: Download the ERGO Drive&Win app
With your insurance, you are automatically registered in the ERGO Drive&Win app. Immediately afterwards, you receive an e-mail with instructions to log in to the app. Using the app during your insurance is a prerequisite to keep the initial 15% discount.

Step 3: Track your driving behaviour and earn extra discounts
Through the app you can monitor your score in detail, both overall and per route, in order to continuously improve your performance. Depending on your driving behaviour, you can obtain an additional discount of up to 15% on your premiums.

Step 4: Participate in competitions and other actions
Through the application, you can receive updates and participate in competitions and other actions organised by ERGO Insurance.

Ready to take the next step?

We are at your disposal to support you in all steps of the process. 

 

Tip: Prepare by looking at the required conditions and documents you will need.

Product details
  • Features
  • Coverage/Exemptions
  • Additional discounts & benefits through the ERGO Drive&Win application
Online request
Yes
Purpose
Car insurance
Available packages
The basic and optional coverages of ERGO My Auto powered by Drive&Win insurance are combined in 2 insurance packages: theERGO My Auto Simple Plus powered by Drive&Win, My Auto Total Plus powered by Drive&Win.
You choose the package that suits your needs, preferences and budget.
Duration
Quarterly or semi-annual or annual
Payment

Quarterly or semi-annual or annual :

  • By standing order account debit.
  • With a standing credit card debit order, with the option of repayment in up to 12 interest-free installments.
Drive & Win

The new innovative ERGO My Auto powered by Drive&Win insurance plans combine unique discounts with the security and benefits offered by telematics technology. Specifically:

  • insure your car with a 15% discount
  • ERGO My Auto powered by Drive&Win insurance plans offer you a 15% discount on your premiums.
  • Download the ERGO Drive&Win app

With your insurance, you are automatically enrolled in the ERGO Drive&Win app. Immediately afterwards, you receive an e-mail with instructions to log in to the app. Using the app during your insurance is a prerequisite to keep the initial 15% discount.

  • Monitor your driving behaviour and get extra discounts

Through the app you can monitor your score in detail both overall and per route, in order to continuously improve your performance. Depending on your driving behaviour, you can obtain additional discounts of up to 15% on your premiums.

  • Participate in competitions and other actions

Through the app, you can receive updates and participate in competitions and other actions organised by ERGO Insurance.

Repayment by installments
Up to 12 interest-free monthly installments with any Piraeus Bank credit card.
Road Assistance
If the insured vehicle is involved in an accident within the Greek territory, a specialised partner is sent on the spot or to a place that you will indicate, in order to assist in completing the Accident Declaration, to photograph the damage to the vehicle(s), but also to take your vehicle to the nearest garage or to the place of your choice for repair, if it is immobilised and cannot be moved safely.
Amicable Settlement of Claims
We pay out claims immediately using the amicable settlement procedure. Put simply, this means you avoid time-consuming procedures.
Additional benefits

Option of preferential pricing from ERGO in case you combine ERGO My Auto Powered by Drive&Win insurance with another ERGO program.
In addition to the discounts you enjoy due to the innovation of the ERGO My Auto Powered by Drive&Win plans, ERGO Insurance rewards you with additional discounts if you hold another individual ERGO insurance policy.

Prizes
You can register your participation in special competitions for important prizes. In addition, you can participate in donations and other corporate social responsibility activities via the ERGO Drive&Win app by redeeming the ERGO SafeMiles you accumulate depending on your driving behaviour.

Contributor
ERGO Insurance
Legal Disclaimer
The société anonyme under the corporate name "Piraeus Financial Holdings SA" (4 Amerikis, P.C. 105 64 Athens, Greece, with G.E.MI. (General Commercial Registry) No. 225501000, VAT No. 094014298 Athens Tax Office for Corporations (KE.FO.D.E. ATTIKHS)), registered as an insurance agent at the Athens Chamber of Tradesmen with special registration number 1031, carries out the activity of distribution of insurance products, in the name and on behalf of the insurance companies with which it maintains cooperation, using the network and the certified employees of Piraeus Bank. 
Coverage/Exemptions
  • ERGO My Auto Simple Plus powered by Drive&Win: For those of you who want the necessary coverages for your vehicle and at the same time the possibility to choose additional coverages based on your needs.
  • ERGO My Auto Total powered by Drive&Win: For those of you who want to secure your vehicle against more potential risks you may encounter.
Basic coversERGO My Auto Simple Plus powered by Drive&WinERGO My AutoTotal powered by Drive&Win
Third Party Liability (Bodily Injuries & Material Damage)
Not renewed driving license
Material damages arising out of uninsured vehicle
Earthquake
Road Assistance
Fire
Total and Partial Theft
Weather Phenomena (except hail)
Optional coversERGO My Auto Simple Plus powered by Drive&WinERGO My AutoTotal powered by Drive&Win
Road Assistance
Glass Breakage
Legal Protection
Driver’s Accident
Hail
Information

When your insurance policy is issued, you get an additional 15% discount from ERGO Insurance compared to the initial premium.

When renewing your insurance policy, you can benefit from additional discounts on the premiums of the third party liability in respect of the use of motor vehicles (Bodily Injury & Property Damage) depending on your driving behavior, which translates into ERGO stars.

The driving profile is defined when the application has enough data on your driving behavior. From the start of using the app, 400 kilometers and 40 trips are required to determine your profile. Then, in order to keep the discount of your insurance policy, you must continue to use the ERGO Drive&Win app throughout the duration of your policy, driving a minimum of 100 kilometers each month and accumulating ERGO SafeMiles, thus contributing to the overall road safety.

ERGO stars Discount
*** (3) 5% extra
**** (4) 10% extra
***** (5) 15% extra

Additional discounts
In addition to the discounts you enjoy due to the innovation of the "ERGO My Auto Powered by Drive & Win" programmes, ERGO Insurance rewards you with additional discounts if you hold another individual ERGO insurance policy.
Privileges
You can register to participate in one-off competitions for great prizes. In addition, you can participate in donations and other corporate social responsibility activities via the ERGO Drive&Win app, redeeming the ERGO SafeMiles you collect according to your driving behaviour.

More information

We are here for you

We will be happy to inform you thoroughly about our products and services. Visit us in one of our branches or contact us by phone to guide you according to your needs.

Do you need help?